Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[tim1954]

Complicated or what!!!?

Results as requested are here:

Speed test: Download 6.7 Upload 0.4

Ping: 35ms

External IP: 146 90 19 56

Traceroute:

Last login: Wed Dec 10 12:26:41 on ttys000

Tims-MacBook-Pro:~ tim$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1  192.168.0.1 (192.168.0.1)  0.765 ms  0.505 ms  0.388 ms

2  lo0-central10.ptw-ag01.plus.net (195.166.128.195)  29.393 ms  44.219 ms  29.593 ms

3  link-b-central10.ptw-gw02.plus.net (212.159.2.146)  29.803 ms  30.308 ms  30.495 ms

4  xe-4-2-0.ptw-cr02.plus.net (212.159.0.242)  29.866 ms  29.850 ms  30.513 ms

5  ae2.ptw-cr01.plus.net (195.166.129.4)  44.608 ms  30.134 ms  30.426 ms

6  lndgw2.arcor-ip.net (195.66.224.124)  32.985 ms  32.255 ms  33.952 ms

7  85.205.0.86 (85.205.0.86)  31.106 ms  30.605 ms  31.177 ms

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52  *

[tim1954]

Apologies, the serial number of my sure signal is 42144627728

Tim Mills

[Retired-Laura]

Hi @Mark111

I’m glad to see everything is back up and running.

Hi @groovydad

Please make sure that the IPSEC setting has been selected on your router, if you’re unsure how to do this please contact your internet provider.

Once this has been done, please re set the Vodafone Sure Signal:

Perform a reset of the Sure Signal:

1. Hold in the reset button until all lights go solid
2. Pull the power lead out with the reset button still pushed in
3. Continue to hold down the reset button and reconnect the power lead
4. Wait for all lights to come on and then release the reset button

The Sure Signal will now try to contact the network and download its profile. This can take up to 6 hours.

Hi @tim1954 – Welcome to the eForum.

Please can you give me the light sequence you’re experiencing?

Cheers,

Laura

[groovydad]

Hi Laura,

I found IPSEC - IKE which I assigned to the Sure Signal device.  Is this correct, I could not see any other IPSEC entries?

Also, as per my post, no matter how long I press the reset button, not all the lights go off, so I am not able to perform a full reset.

Thanks

[Retired-Matt_B]

Hi everyone,

@groovydad , @claptrap34, @Bathgwa & @dws199  - I've had a look at your IP addresses in a bit more detail and can see they're not on our whitelist. I've requested for them to be added. Please leave your Sure Signal's switched on for 24 hours and do not reset them within this time. Once this time has passed, they should connect.

@tim1954 - Please try using an alternative Ethernet cable. This should help your Sure Signal connect.

Thanks,

Matt B

[tim1954]

Have tried three already.....None work.

This piece of kit is going back to the shop for a refund.....

[claptrap34]

Thanks Matt

but 24 hours on it still doesn't work, still the same flashing power light etc.

What is next?

Nick

[tim1954]

Solid red and the slowly flashing 'connecting' light.

Been like that for five days now despite a number of resets..... Is this normal?

[claptrap34]

Good evening

after a very trying weekend with no phone signal due to another VSS3 failure please resync it (if that is what it requires?

It is showing Flashing power light Internet off and service and in-use solid orange.

I have tried resetting it (holding reset for 30secs) to no avail.

The serial number is : 40131145480

Speed test 24.4Mbps download

16.89 Mbps upload

Ping test 16ms

Jitter 3ms

IP address 185.78.11.130

Traceroot result

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Nick>
C:\Users\Nick>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms 192.168.11.1
2 5 ms 12 ms 8 ms 192.168.31.1
3 * 49 ms 84 ms 192.168.63.1
4 55 ms 125 ms 11 ms 185.78.11.129
5 61 ms 35 ms 11 ms 77-89-147-53.fluidata.co.uk [77.89.147.53]
6 13 ms 7 ms 8 ms 77-89-177-66.fluidata.co.uk [77.89.177.66]
7 9 ms 8 ms 73 ms xe-0-0-2-0.edge00.thn.uk.hso-group.net [46.17.60
.97]
8 12 ms 11 ms 11 ms lndgw2.arcor-ip.net [195.66.224.124]
9 11 ms 12 ms 11 ms 85.205.0.86
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Nick>

Thanks

Nick

[Bathgwa]

Down load 38mbs
Upload 13 mbs
Ping 12ms
Broadband network IP address: 165.120.62.210
Serial number 42143933457

traceroute to 212.183.133.177 (212.183.133.177) , 5 relative hops max, 52 byte packets
1 bthomehub.home (192.168.1.254) 7.479 ms 102.373 ms 137.477 ms
2 * * *
3 * * *
4 31.55.187.148 (31.55.187.148) 20.380 ms 67.710 ms 71.764 ms
5 195.99.127.62 (195.99.127.62) 17.347 ms 61.791 ms 65.799 ms
6 peer1-xe3-1-0.telehouse.ukcore.bt.net (109.159.254.213) 13.002 ms * *
7 195.66.224.124 (195.66.224.124) 18.112 ms 180.149 ms 188.787 ms
8 85.205.0.93 (85.205.0.93) 13.648 ms 70.935 ms 116.658 ms
9 * * *
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