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Jenny
This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:
- Power: Flashing
- Internet: Off
- In Service: Solid Orange
- In Use: Solid Orange
Cause
This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network
Troubleshooting
Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:
- Your speed test results from here
- Your ping test results from here
- Your external IP address from here
- Your Sure Signal serial number
- The results of a traceroute
Traceroute command:
On a PC:
- Click on Start and select Run
- Type CMD into the Run box and press enter/click ok
- A black box will appear
- In this box type tracert 212.183.133.177 press Enter
- Paste the output of this command into your reply
On a Mac:
- Open Terminal (Applications, Utilities)
- Type 'traceroute 212.183.133.177'
- Press Enter
This will help us get the quickest possible resolution for you.
Thanks
LeeH
Hi Jhopkins,
Well it's taken me 15 years to finally live somewhere that has BT fibre available - previous connection for the last 7 years was 8mb down, pretty similar to you.
However - no mobile phone signal here at all, so I guess it's swings and roundabouts 
CR
crobinuk.
Sadly, your experiance sounds like ours in the early days.
(Very) long story short.
The BT "Business" hub is a joke. It's less functional than a Home Hub. I for one recomend you replace it either with an earlier version Home Hub (if you have one) or you look to source an alternative router.
If you have the "Outreach" VDSL modem too, that also is a bit of an unknown quantity, as to it's ability.
We eventually caved in, and purchased a Draytek Vigor 2860n-Plus router, that among other things has a built in VDSL modem. But they cost over £200 new, though certain online auction sites often have them at much more economical rates, but do you trust the seller not to have hacked the firmware for their own ends?
It also has far superior abilities in handling data from various sources, and making sure it gets to where it needs. Also, providing a "Guest" WiFi as well as a WiFi access point to the main office LAN, keeping the two logically seperate. (Guest can't access office resources etc.)
However, setting it up is not for the feint of heart, but is not beyond someone if they take time and read the instructions and online hints.
We also have a MS Small Business server, with VPN's coming in from outworkers and overseas. That alone was enough to rule out the BT Business Hub, as that can only have one type of VPN incoming at at time. (Pretty lame these days.)
The main thing the Vigor (and other generic routers) offer, is address based firewall/routing rules, and the ability to pass fragmented packets if so desired, as well as setting the MTU value to 1500.
Possible alternatives are some of the Netgear routers (I had our VSS working at home via a Netgear N1000 router just fine on a normal ADSL line, with minimal configuration changes.)
Some older Lynksys WRT54 series devices too, if you can get the highly regarded and indipendant "Tomato" fimware installed and running, as again the stock Lynksys firmware can't it seems do all that's needed by default. Well, some versions at least.
But you probably need to be fully signed up with anorak etc to networking nerdsville to get that lot working
One thing these Sure Signal devices are not, is "Plug and Play"!.
Regards.
Dave B.
(Vodafone Not.)
