Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[arukDave]

@Halh Thanks for the thanks. I don't know the Asus router's, but TP Link are also somewhat at the "budget" end of the market. As for BT's so called "BusinessHub", even when it does work as intended, it can only support one, that is ONE! VPN passing through it! Pittiful for a "Business" device. The HomeHub series are actually more capable! Plus, it's not as if they've removed all the gaming facilities from the Business Hub. One just wonders what they are doing these days. Other alternatives could be (I did configure one, but never got to test it fully) to acquire one of the older Linksys WRT series routers, replace the stock firmware with the highly regarded "Tomato" firmware, that I do know supports all sorts of things, including traffic forwarding based on IP addresses, not just protocol's and ports. "OpenWRT" (another alternative firmware) is a little limited in that respect I found. But, you'd probably still need the external VDSL modem (the Outreach box) and that might be a limiting factor too. I have no information on what limitations/capabilities they have. Best Regards. Dave B.

[HalH]

@arukDave Thanks for your help (For info, I did not find the attachment)

I'm not sure I want to spend any more time on this, or money for that matter, so I'll probably just get my money back for the VSS3 (I'm told that won't be easy) and go back to Orange and UMA, which never gives any trouble with an old Blackberry I've dug out of the drawer.

I'm going to try one more time with an ASUS DSL-N66U, because there are some reports in the blogosphere and forumscape that its worked, and then that's it. Downside of that router is that it drops the line periodically for about 30 seconds.

The PPPoE vs PPPoA conflict was told to me by an Egypt based Vodafone support person (, and BT last July). He implied that the Drayton router converted as required, which would be very impressive.

I posted the requested details on this forum several days ago (for the second time), but no-one at Vodafone seems to be responding. The Vodafone twitter connection keeps telling me to do that, and I keep telling them nothing happens.

Regards, Hal

[arukDave]

@HalH:

Yes, this forum seems flakey recently, a lot of the "features" have changed somewhat.

I eventually posted the entire text in a message, that did appear, but then vanished.  Hmmm.  I can see it now, scroll up somewhat.   (Odd things happening...)

Regards.

Dave B.

[mdineley]

Hi there,

For the second time in a space of 3 months my SSv3 has gone down showing flashing red light and 2 solid orange lights. I have double checked with my ISP and nothing has changed their end re the port forwarding etc, and they are running a number of SSv3 boxes across their network. I also have a static IP address.

This happended to me in April, but the box came back to life after two/three weeks. I know there is nothing wrong with my router/modem/ISP.

Please help.

My speed test results are:

30.69 Mps down

10.49 Mps up

Ping test

B*

Ping - 22ms 

Jitter - 5ms

IP address: 37.48.227.47

SS serial number: 42143509380

Last login: Wed Jul  1 09:39:05 on ttys000

Marks-MBP:~ mhkdineley$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1  192.168.1.254 (192.168.1.254)  0.817 ms  0.478 ms  0.379 ms

2  bri.edge.dt11.m12solutions.net (37.48.225.13)  4.658 ms  9.411 ms  27.604 ms

3  172.18.71.1 (172.18.71.1)  27.924 ms  15.989 ms  25.681 ms

4  v871.lon-01.mer.lon.core.wessexinternet.net (37.48.224.250)  37.357 ms  22.902 ms  26.433 ms

5  eth-3.lon-02.mer.lon.core.wessexinternet.net (37.48.224.218)  20.576 ms  15.736 ms  15.515 ms

6  37.48.224.214 (37.48.224.214)  15.545 ms  19.060 ms  21.483 ms

7  89-105-102-92.fluidata.co.uk (89.105.102.92)  22.913 ms  21.494 ms  20.651 ms

8  77-89-177-108.fluidata.co.uk (77.89.177.108)  18.874 ms  20.419 ms  21.598 ms

9  77-89-177-89.fluidata.co.uk (77.89.177.89)  17.286 ms  14.514 ms  22.659 ms

10  77-89-177-30.fluidata.co.uk (77.89.177.30)  22.804 ms  20.166 ms  23.031 ms

11  xe-0-0-2-0.edge00.thn.uk.hso-group.net (46.17.60.97)  18.113 ms  15.758 ms  13.686 ms

12  lndgw2.arcor-ip.net (195.66.224.124)  22.182 ms  24.157 ms  25.334 ms

13  85.205.0.86 (85.205.0.86)  17.851 ms  21.300 ms  19.400 ms

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  *

[Jenny]

@duncanblowe – Apologies, the list of IP addresses are:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Please try this and let us know how you get on.

@mdineley – Everything you’ve posted looks fine.

Who’s your ISP?

I recommend you check the following, to make sure nothing’s changed:

Check that your Sure Signal has been assigned an internal IP address by your router.

The Sure Signal must be assigned an internal IP address by your router. If your router supports DHCP (Dynamic Host Configuration Protocol), this must be enabled as doing so will enable the router to assign an IP address to your Sure Signal automatically.

For more instructions on how to do this, please check your router manual or contact your ISP or router manufacturer.

If your router or network configuration doesn’t allow DHCP, you’ll need to assign a static IP address to your Sure Signal's MAC Address by using your router's configuration panel. Please contact your ISP or router manufacturer for instructions on how to do this. The MAC address can be found on the sticker at the back of the Sure Signal.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)               
• 68 – UDP                      (Virgin Super Hubs)                                  
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Check your MTU settings

Log into your router admin page and find the location of the MTU field. This varies depending on the make and model so you’ll need to look for it.

Change the value of the MTU size to 1500.

Log out of the router, this will usually result in a reboot.

Perform a reset of the Sure Signal:

1. Hold in the reset button until all lights go solid
2. Pull the power lead out with the reset button still pushed in
3. Continue to hold down the reset button and reconnect the power lead
4. Wait for all lights to come on and then release the reset button

The Sure Signal will now try to contact the network and download its profile. This can take up to 6 hours.

[duncanblowe]

Added all of those ports, still no joy.

I'm bored with it now having spent two of my evenings mucking about. I'll take it to the VF shop on Saturday, and bin it if they can't sort it in a few minutes.

You guys at VF really ought to get some proper way of diagnosing this thing sorted. Not getting unfortunate users to try this, try that, try the other. I mean it worked, then with no apparent changes it just stopped. Did it stop contacting your servers? You've not even said.

[mdineley]

Thank you for the same old answers from the techical team. I know you are doing your best.

I dont know how many times we, as customers, have to tell you that it is your equipment or servers that are failing us. Nothing has changed with regards to the ISP settings/ports, modems, routers, ethernet cables, etc, etc. I have been through the usual drill of resets, de-registration and registration of the SSv3 box, and nothing.

How is it everything can be working fine with these boxes for months and then one day they just decide to stop connecting to network when others on the same ISP network are working? I now have both my SSv3 boxes, one at home and one in my office, not working and like others have spent too much of my time trying to fix them. 

VF, you could do us all a favour and instead of spending billions on buying TV cable companies, you could spend it on actually delivering a genuine mobile network service in your home market that works and covers the black spots in towns/country/rural areas where you know people live and stop wasting our time with these flakey sure signal boxes....but then I guess customer satisfaction is probably not your priority. 

[samsurfer]

I have to agree with the users above. We've all forked out for a device to cover the holes in Vodafone's coverage and use our own bandwidth to get a service we still have to pay for.

Then having worked for ages it suddenly stops. Mine along with a number of other people on here - all on different ISPs. The common factor appears to be the device. 191 is useless and the best advice I'm getting on here has come from other users.

I've checked that all the ports are open, all IP are allowed and that the cable works. What can I do now?

[duncanblowe]

I tried something else this evening. I tapped out 'please just work' in morse code on the reset button on the VSS.

It worked.

Well it worked as well as all of the other suggestions.

Voodoofone. Where are you?

[HalH]

My Sure Signal 3, purchased last week has the following lights after flashing the white light next to the power light 7 times.

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

 The readings you wanted are:

Download speed 61.59, upload speed 14.97

Ping 41 ms, jitter 6 ms

Your IP Address is 81.136.227.186

Your IPV6 Address is ::ffff:5188:e3ba

Sure Signal Serial number 43150724474

Tracert is in the attached png.

Let's see if you can figure out this time how to get the SS3 working.

If not, watch out for tweets from @halhovland

Regards.