Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[drey_p]

Hi there

You will find further information about the repair of in warranty devices here

[duncanblowe]

Thanks drey_p. How come VF support couldn't be that helpful?

[NAshton]

Hi

Info as requested below.

Speed Test:

Download 4.57Mb/s

Upload 0.84Mb/s

Ping 26ms

Ping Test:

Ping 244ms

Jitter 22ms

External IP Address:

94.30.83.167

Sure Signal Ser No:

42151109123

Traceroute Results:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Ashton 1>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     1 ms    <1 ms  my.router [192.168.1.1]
  2    34 ms    34 ms    35 ms  lo0.ar86.ts1.bb.daisyplc.net [62.72.136.164]
  3    35 ms    35 ms    35 ms  te0-1-0-6.cr02.ts1.bb.daisyplc.net [62.72.137.16
5]
  4    35 ms    35 ms    35 ms  te0-1-0-6.cr02.ts1.bb.daisyplc.net [62.72.137.16
5]
  5    35 ms    35 ms    36 ms  62.72.134.198
  6    35 ms    35 ms    35 ms  62.72.134.198
  7    37 ms    62 ms    37 ms  lndgw2.arcor-ip.net [195.66.224.124]
  8    37 ms    36 ms    36 ms  85.205.0.86
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[Ben_H]

@NAshton - Thanks for posting your results. Your Sure Signal registration is still pending from 3 July. Which router and ISP are you using?

@samsurfer - Does this happen when you test the device in another power outlet?

[samsurfer]

Hi Ben_H

Yes, it behaves teh same whatever power socket I plug it into. Pressing reset has no effect however long it is held for. Releasing it causes the lighst to go out and eventually come back on.

[cineriv]

Hi guys,

There does seem to be an enormous amount of confusion and mis communication about resetting the V3 Sure Signal.

This is the official way ........

For version 3 Sure Signal (the plug in version):

There are 3 stages of use for the reset button as follows:

• Hold the reset button in for 5 seconds then release. This will result in a reset
• Holding the button for 10 or more seconds will result in the sure signal being switched off.
• The device can be turned back on by either pressing the reset button again or unplugging the device for 30 seconds and plugging it back in again

A full factory reset of a VSS will take anywhere between 20 minutes to six hours to complete and fully reconnect to the network.

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Resetting-your-Sure-Signal/m-p/2391784#M350328

Hope that helps.

Mike.

[Mark]

Hi all,

@NAshton

Please try connecting the Sure Signal using a different Ethernet cable.

If you’re still unable to connect please try in a different location.

@samsurfer

We’ll need to take your Sure Signal for repair it appears to be faulty.

Please see our information on requesting a repair for more help.

[samsurfer]

Hi Mark

Er... that link goes nowhere:

quote>

The message you are trying to access is not available.
Return to my original page

<endquote

What am I supposed to do?

[drey_p]

Hi Samsurfer

You will find further information about the repair of in warranty devices here

[Retired-EricChe]

Due to the changes in the eForum, this thread will be blocked for further communication.

If further help is needed with your Vodafone Sure Signal issues, please start a new thread.