Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[Claudius1974]

All,

After using the SureSignal off and on over the last few months, and successfully using it yesterday, it has stubbornly refused to work this morning.

Here is the requested details.

From Speed Test:

Ping 6ms Download Speed 31.35 Mbps Upload Speed 2.00 Mbps

IP Address is 94.174.168.48

Serial Number: 40124123296

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     5 ms     5 ms     7 ms  [0.0.0.0]

  2     6 ms     7 ms     6 ms  croy-core-2b-ae6-726.network.virginmedia.net [81.96.224.241]

  3     7 ms     5 ms     7 ms  popl-bb-1c-ae10-0.network.virginmedia.net [81.96.226.5]

  4     7 ms     9 ms     6 ms  popl-bb-1b-ae13-0.network.virginmedia.net [213.105.159.189]

  5    14 ms     8 ms    25 ms  nrth-bb-1b-et-710-0.network.virginmedia.net [62.253.175.57]

  6    14 ms     9 ms    11 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]

  7    24 ms    22 ms    23 ms  ldngw1.arcor-ip.net [195.66.224.209]

  8    23 ms    23 ms    23 ms  85.205.116.10

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

it has always worked in the past without requiring Port Forwarding to be enabled on my Virgin router, but I have enabled it as part of the inital fault-finding.

Claudius1974

[Claudius1974]

Hi Ben,

Can you please confirm how I go about resetting the SureSignal? I assume it is pressing the reset button for more than 30 seconds. can you confirm what I'm looking for to confirm that the unit has been reset?

Claudius1974.

[Bev40]

Should the htc sensation work with this

[jameshr]

Hello,

Only just registered the sure signal yesturday and I still have the flashing red light with solid stable orange lights for the 2nd and 3rd light. I have opened the ports manually and given the device a static ip address for the port forwarding, I am on Virgin Media and have a mirrored setup of a neighbour who's sure signal is working fine.

I have tried the reset button and noticed that after releasing the button the device goes into a shutdown state without any lights coming back on unless I press the reset button again.

Ping: http://www.pingtest.net/result/85345180.png

Speed: http://www.speedtest.net/my-result/2915225814

IP: 92.235.182.87

Serial Number: 40132321106

Trace:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2    11 ms    13 ms     9 ms  cpc10-stav17-2-0-gw.17-3.cable.virginmedia.com [92.235.180.1]
  3    10 ms    49 ms    36 ms  aztw-core-2a-ae7-628.network.virginmedia.net [80.1.244.85]
  4    37 ms    22 ms    25 ms  brnt-bb-1c-ae11-0.network.virginmedia.net [80.1.240.173]
  5     *        *       19 ms  brhm-bb-1c-ae8-0.network.virginmedia.net [62.253.174.126]
  6    23 ms    23 ms    23 ms  tcl5-ic-2-ae0-0.network.virginmedia.net [212.250.15.210]
  7    39 ms    39 ms    41 ms  ldngw1.arcor-ip.net [195.66.224.209]
  8    37 ms    39 ms    39 ms  85.205.116.2
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.

[darcust]

My suresignal 1 stopped working yesterday after 2 years of service, only to be told it was out of warranty and needed replacing. so I got myself a shiny new SS3... and lo and behold look at what happens, it doesnt work!

I work from home - I need this to work...

Speedtest: [URL=http://www.speedtest.net/my-result/2915327880 [IMG]http://www.speedtest.net/result/2915327880.png[/IMG][/URL]

Ping: [URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/85347489.png[/IMG][/URL]

IP:  82.46.176.225

Serial: 40132209533

Traceroute: 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 9 ms 7 ms 9 ms cpc7-perr14-2-0-gw.19-1.cable.virginmedia.com [82.46.176.1]
2 5 ms 6 ms 7 ms perr-core-2b-ae6-725.network.virginmedia.net [80.1.68.213]
3 13 ms 8 ms 7 ms brhm-bb-1c-ae14-0.network.virginmedia.net [62.255.149.69]
4 12 ms 12 ms 11 ms tcl5-ic-2-ae0-0.network.virginmedia.net [212.250.15.210]
5 26 ms 26 ms 26 ms ldngw1.arcor-ip.net [195.66.224.209]
6 31 ms 28 ms 27 ms 85.205.116.14
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.

[surreyred]

Seems to be a lot of people with Virgin Media not working coming up on the forum. Mine was working before not reliable, but a reset would normally get it going again, but now within a minute of a reset it goes to Power - flashing, Internet - off, In Service - orange, In Use - orange

Is anyone on Virgin media working OK ?

jameshr you mention a neighbour with the same set-up as you - are they on Virgin, and are they still working OK ?

Thanks.

Tim

[darcust]

Hey

The Internet connection is beautiful. This suresignal is crap. Totally worthless. I'm thinking about giving it another day, then it goes back to Voda and I cancel my phone lines because I need this stuff to just work.

I'm on Virgin Media, using the original superhub.

I've put the VSS3 in the DMZ

I've applied port forwarding

I've reset the hell out of this thing

all to no avail

It's the worst paperweight I've ever bought.

[jameshr]

Hi Tim,

Yes, he is also on VM.  He came up and mirrored the settings from his, but still no joy.

Don't talk to me about exchange and VM though...... But that's another story......

[mozzatechmo]

Good evening Vodafone,

I hope you can help me, I am another poor soul who's life has been blighted by the Vodafone Sure (hasn't) Signal.  100 english pounds of guaranteed misery.

Here's a summary of what's happened and what I've tried:

1. First received device about 3 weeks ago, set it up, registered it and my phone and then it succesfully configured itself eventually with little more assistance

2. Last week it suddenly refused to connect.  I contacted the helpdesk, did a reset and resync, didn't seem to do anything

3. Then I set up all the port forwarding addresses on my router, shortly after it started working again

4. Then it started losing connection every couple of hours, the dreaded flashing power and 2 steady ambers of this thread

5. Switching it on and off brought it back, but only for another couple of hours each time

6. Now it's given up altogether for the last 5 days or so

7. On power on I have a pulsing internet symbol for a minute or so then the flashing power and steady ambers, indicating (I believe) that it won't authenticate

8. I've tried another reset/resync but to no avail (NONE of the many reset procedures we are confused with by Vodafone staff appear to do anything meaningful in the way of it responding to the reset, it seems to have a similar effect to just turning on and off as described at 7 above)

9. The helpdesk told me I had to call for 3rd line support between 9am-5pm, that's real handy for people who work, so I come to you

So as you can see, it worked initially, then gradually gave up being helpful.  Truly a bizarre little device.

My data is below.  Thanks in anticipation of the miracles I see performed here, Andy

Download : 25.9 Mbps   Upload : 3 Mbps

Ping 20ms   Jitter : 2ms   Packet loss : 0%

IP Address : 86.19.112.40

Serial No: 40132218955

Traceroute results: Attached

[DWThames]

Codafone - assuming you monitor this forum. Whay aren't you engaging with this problem and speaking directly to Virgin Media to see if they have blocked your lovely little device. It is a greta concept for combatting poor covergae but if it doesn't work it wil lstart to tarnish your brand. Note to all those monitoring this thread, should we take this to facebook and see if they monitor and react to that one...?