Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[richardys]

Serial Number: 40133837795

Speed test result: 29ms (Ping) 7.92 Mbps (Download) 0.49 Mbps (Upload)

Ping test result: 33ms

External IP address: 83.137.231.250

Results of traceroute:

1 <1 ms <1 ms <1 ms 10.0.0.1

2 <1 ms <1 ms <1 ms 83-137-231-249.sota.net.uk [83.137.231.249]
3 27 ms 27 ms 27 ms lns02.the.core.sota.net.uk [83.137.224.75]
4 30 ms 30 ms 30 ms sw01.b810.edge.sota.net.uk [83.137.224.85]
5 29 ms 31 ms 29 ms sw10.f25.edge.sota.net.uk [83.137.224.45]
6 27 ms 27 ms 27 ms rt01.f25.core.sota.net.uk [83.137.224.6]
7 29 ms 30 ms 29 ms ge-6-4-1704.car5.london1.level3.net [217.163.44.189]
8 30 ms 30 ms 30 ms ae-52-52.csw2.london1.level3.net [4.69.139.120]

9 61 ms 32 ms 30 ms ae-232-3608.edge4.london1.level3.net [4.69.166.29]
10 50 ms 56 ms 46 ms 195.50.122.66
11 55 ms 44 ms 44 ms 85.205.116.2
12 * * * Request timed out.

[xxxxROWDYxxxx]

HI there

Bought sure signal today getting flashing red light plus 2 solid orange lights

Download 13Mbps

Up 5Mbps

Ping 27ms

IP 80.255.213.80

Trace Route

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     5 ms     5 ms     6 ms  host-80-255-213-254.smallworlduk.com [80.255.213
.254]
  3     5 ms     5 ms     5 ms  10.1.2.254
  4     5 ms     4 ms     4 ms  irvzcr01-ve10.smallworlduk.com [80.255.192.33]
  5     9 ms     8 ms    10 ms  morzcr01-ve13.smallworlduk.com [80.255.192.17]
  6    17 ms    16 ms    18 ms  netrino-a.edge-ix.net [212.121.34.128]
  7   183 ms   196 ms   215 ms  te1-3.edge1.the.lon.uk.as31715.net [84.234.19.14
1]
  8    17 ms    17 ms    17 ms  te1-1.edge1.thw.lon.uk.as31715.net [84.234.19.15
4]
  9    20 ms    19 ms    20 ms  ldngw1.arcor-ip.net [195.66.224.209]
 10    18 ms    18 ms    18 ms  85.205.116.2
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

 serial no 40134635214

Can you help please

Hi guys please disregard, seems it was a simple port forwarding issue with my router, all seems to be ok now. If i have any further trouble ill give you a shout.

Thanks

Rowdy

[BleedingLight]

Hi

My sure signal V2 packed up so I purchsed a V3 but can't for the life of me get it to work.

Speedtest:

Download 8.7 Mb/s

Upload 9.1 Mb/s

Ping 44ms

Ping Test:

Ping 31ms

Jitter 17ms

External IP:

37.72.113.253

Sure Signal Serial Number:

40134658075

Traceroute Results:

traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 38 byte packets
1 172.16.1.220 (172.16.1.220) 67.818 ms 60.033 ms 84.860 ms
2 37.72.113.129 (37.72.113.129) 76.498 ms 45.308 ms 51.912 ms
3 31.25.4.201 (31.25.4.201) 68.682 ms 42.831 ms 25.830 ms
4 100.81.115.1 (100.81.115.1) 50.794 ms 129.576 ms 62.385 ms
5 m358-mp1-cvx1c.dub.ntl.com (62.254.109.102) 61.886 ms 60.504 ms 92.299 ms
6 * m354-mp1-cvx1c.dub.ntl.com (62.254.109.98) 101.133 ms 76.357 ms
7 nott-lam-3-tenge74-891.network.virginmedia.net (62.254.117.14) 179.649 ms 144.756 ms 146.602 ms
8 nott-core-2b-xe-1121-0.network.virginmedia.net (80.1.79.241) 173.930 ms 119.240 ms 147.352 ms
9 nrth-bb-1c-ae13-0.network.virginmedia.net (62.253.174.65) 133.485 ms 141.910 ms 170.886 ms
10 nrth-bb-1b-ae11-0.network.virginmedia.net (62.253.174.109) 150.786 ms 148.396 ms 92.857 ms
11 tele-ic-4-ae0-0.network.virginmedia.net (62.253.174.18) 148.396 ms 156.845 ms 148.518 ms
12 ldngw1.arcor-ip.net (195.66.224.209) 170.795 ms 148.117 ms 136.692 ms
13 85.205.116.14 (85.205.116.14) 145.149 ms 153.854 ms 138.289 ms
14 * * *

Many thanks

[cfitzpat]

Have been working fine on and off for months and then this evening we no longer have a working VSS.

No changes our end as far as we're aware.

32.45Mb Download
3.75Mb Upload

41ms Ping
VSS Serial No: 40133468849

81.157.30.99 External IP

TraceRoute results:

C:\Users\Chris>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]over a maximum of 30 hops:

1 3 ms 3 ms 3 ms BThomehub.home [192.168.1.254]
2 19 ms 20 ms 20 ms 217.32.141.2
3 23 ms 20 ms 20 ms 217.32.140.206
4 22 ms 23 ms 22 ms host109-159-245-18.range109-159.btcentralplus.com [109.159.245.18]
5 22 ms 22 ms 22 ms 213.120.182.67
6 23 ms 23 ms 23 ms 31.55.164.107
7 55 ms 66 ms 60 ms acc1-10GigE-0-3-0-7.bm.21cn-ipp.bt.net [109.159.248.118]
8 48 ms 49 ms 55 ms core1-te0-3-0-15.ealing.ukcore.bt.net [109.159.248.28]
9 65 ms 54 ms 68 ms peer1-xe3-2-0.telehouse.ukcore.bt.net [109.159.254.205]
10 52 ms 58 ms 55 ms lndgw2.arcor-ip.net [195.66.224.124]
11 44 ms 42 ms 42 ms 85.205.116.6
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 ^C
C:\Users\Chris>

Resets done etc...etc.....

Thanks,

Chris

[cfitzpat]

Seems it is now working so I would assume a network outage at Vodafone then....

[vincebryan73]

Hi,

I'm not able to get my suresignal to work at all...any help would be appreciated. Test Results are below.

Kind Regards,

Vince

Speed Test:

Download 5.62Mb/s

Upload 4.52Mb/s

Ping 10ms

Ping Test:

Ping 27ms

Jitter 3ms

External IP Address:

5.159.122.83

Sure Signal Ser No:

40133490736

Traceroute Results:

C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.81.1.1
  2     1 ms    <1 ms    <1 ms  5.159.122.81
  3     2 ms     1 ms     1 ms  5.159.122.97
  4     2 ms     1 ms     1 ms  5.159.124.18
  5    57 ms     9 ms     3 ms  gi4-1.ccr01.lon11.atlas.cogentco.com [149.11.78.33]
  6     2 ms     2 ms     2 ms  te0-0-0-34.ccr22.lon01.atlas.cogentco.com [154.54.61.53]
  7     2 ms     2 ms     2 ms  level3.lon01.atlas.cogentco.com [130.117.15.246]
  8     2 ms     2 ms     2 ms  vl-3502-ve-116.csw1.London1.Level3.net [4.69.166.133]
  9     2 ms     2 ms     2 ms  ae-120-3506.edge4.London1.Level3.net [4.69.166.5]
 10     5 ms     3 ms     3 ms  195.50.122.66
 11     6 ms     5 ms     5 ms  85.205.116.10

 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.

[cfitzpat]

Seems to me it is very very flaky bit of hardware and software.

I seem to have to reset mine several times every day without fail.

Must admit the orange equivalent built into the HTC phones was far more robust and reliable.

Oh and cheaper as it was free!

[PAthePA]

Cfitzpat

How I agree with you! How I miss Orange

I only moved to Vodafone because when Orange became EE the inbuilt booster on my blackberry seemed to become a little more unreliable and I thought having the Vodafone SS would be better, but now comparing the two I wish I'd stayed with Orange! The inbuilt signal booster was 90% good whereas I'd say SS is about 20% reliable. It is such a pain as am locked into 24 month contract and can hardly use my phone at home at all

[PAthePA]

Hi please help, can't function and run my business with no phone signal! Only changed to vodafone because of the sure signal allowed me to have reception at home where we have none! And it's a nightmare!

SS used to work absolutely fine but now works for a few minutes then drops out continuously. Recently upgraded BT internet to unlimited and wonder if they have given us rubbish internet becase we don't pay as much now?! 

It is also plugged in near wireless printer and wireless router could this be an issue? Though was never an issue before...

I am sure the below results are pretty bad but I don't understand why it suddenly would be a problem when not before? THANK YOU!!!

Your speed test results

390ms ping

1.27mb download speed

0.12 upload speed

Your ping test results 

ping 1002ms

jitter 199ms

Your external IP address

81.154.240.180

Your Sure Signal serial number:

40130443464

The results of a traceroute.

traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 bthomehub.home (192.168.1.254) 1.596 ms 1.091 ms 0.933 ms
2 esr9.miltonkeynes4.broadband.bt.net (217.47.154.140) 1121.009 ms 1238.667 ms 1214.499 ms
3 217.47.154.125 (217.47.154.125) 1108.516 ms 680.868 ms 776.804 ms
4 213.1.69.106 (213.1.69.106) 778.989 ms 968.813 ms 947.571 ms
5 31.55.164.215 (31.55.164.215) 1007.629 ms 1108.500 ms 1179.850 ms
6 31.55.164.109 (31.55.164.109) 1177.434 ms 1314.357 ms 1365.986 ms
7 acc2-10gige-0-0-0-4.bm.21cn-ipp.bt.net (109.159.248.194) 1351.541 ms
acc2-10gige-0-1-0-5.bm.21cn-ipp.bt.net (109.159.248.218) 770.891 ms
acc2-10gige-0-3-0-5.bm.21cn-ipp.bt.net (109.159.248.244) 800.505 ms
8 core2-te0-3-0-14.ealing.ukcore.bt.net (109.159.248.154) 859.679 ms
core1-te0-15-0-7.ilford.ukcore.bt.net (109.159.248.146) 895.225 ms
core1-te-0-13-0-4.ilford.ukcore.bt.net (109.159.248.136) 956.878 ms
9 peer1-xe3-2-1.telehouse.ukcore.bt.net (109.159.254.209) 1048.223 ms 1023.811 ms
peer1-xe11-0-0.telehouse.ukcore.bt.net (109.159.254.124) 1086.686 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 1196.906 ms 1259.106 ms 1270.631 ms
11 85.205.116.6 (85.205.116.6) 1399.157 ms * 933.554 ms
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[Sukhi]

Hi cfitzpat

That's great thanks for letting us know it's working :).

vincebryan73 - You IP address is not showing on our whitelist I've requested for it to be added :).

PAthePA -  Thanks for providing your Traceroute, everything looks ok. Your IP address is on our whitelist. Your speed test and ping test seem fine.

To make sure it's up to date on our network I’ve given the SS a re sync from our end, can factory reset to complete the process?

Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

The Sure Signal will be back online in around 1 hour.

Thanks

Sukhi