Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[Retired-Matt_B]

Hi @steele_k,

There are compatibility issues with the HomeHub 3. If you try the Sure Signal in a different property (family/friend's house), and it works, you'll need to speak with BT about getting a new router.

Thanks,

Matt B

[steele_k]

Thanks but I've tried that. An alternative router isn't available as I'm on a BT Business package.  This was my last option to fix the woeful coverage so I'll need to switch to an alternative mobile operator.

[Andymar]

@DaveCD

Many thanks - it's just this second started working.

[miltb120]

its been working for a while as I used the plusnet modem and router. BUT the internet signal is unstable so trying the homehub again to see if its hardware. did as you suggested re smart setup and reset suresignal but still back to red light, nothing and two orange lights. hope you can help as I understand issue with plusnet and suresignal has now been sorted. regards

[NigeR]

Hi 

over the last couple of days I have had problems with my sure signal dropping out. Prior to this it has run fine for 18 months plus. it is a version 3.

First problem occurred a couple of days ago after a couple of resets it worked fine, but over the last 24 hours it has been unresponsive to resets. I have the red flashing power light, internet off and the amber in service and in use buttons.

The only thing that has changed is that I upgraded my daughters contract and changed devices (so deleted her off the sure signal user list and re-instated her once the new phone was up and running). It was a day after this that the first problem occurred.

One concern is that I did receive a message from Vodafone saying that:

"Your Vodafone Sure Signal 40123617686 in postcode XXXXX has been suspended due to Inactivity. " I think this may have been for an old sure signal? The message was several weeks ago and I did reply saying my sure signal was in daily use but got no response.

The Sure signal Serial no in use is:40123666790

My external IP is 86.184.10.226

I have provided the trace route below, but given that this has worked for a long period of time, think it must be something else?

From Ping Test:

Ping 70ms Jitter 7ms

From Speed Test:

Ping 33ms

Download speed 25.73 Mbps Upload 5.4 Mbps

unknown-d8-30-62-55-d9-7c:~ nigel$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  bthomehub (192.168.1.254)  1.781 ms  1.396 ms  1.299 ms

 2  * * *

 3  * * *

 4  217.41.216.109 (217.41.216.109)  14.044 ms  14.109 ms  13.785 ms

 5  213.120.158.250 (213.120.158.250)  18.868 ms  19.089 ms  17.191 ms

 6  31.55.165.241 (31.55.165.241)  17.281 ms  17.183 ms  16.814 ms

 7  31.55.165.109 (31.55.165.109)  16.807 ms  17.053 ms  17.447 ms

 8  acc2-xe-4-0-2.mr.21cn-ipp.bt.net (109.159.250.236)  16.428 ms

    acc2-10gige-9-2-0.mr.21cn-ipp.bt.net (109.159.250.228)  17.518 ms

    acc2-xe-4-1-2.mr.21cn-ipp.bt.net (109.159.250.240)  16.767 ms

 9  109.159.250.17 (109.159.250.17)  29.106 ms

    core1-te0-3-0-14.ilford.ukcore.bt.net (109.159.250.154)  33.860 ms

    109.159.250.150 (109.159.250.150)  26.948 ms

10  peer1-xe3-0-1.telehouse.ukcore.bt.net (109.159.254.219)  23.967 ms

    peer1-xe3-3-0.telehouse.ukcore.bt.net (109.159.254.207)  23.150 ms

    peer1-xe9-0-0.telehouse.ukcore.bt.net (109.159.254.120)  22.570 ms

11  lndgw2.arcor-ip.net (195.66.224.124)  24.619 ms  26.935 ms  24.738 ms

12  * 85.205.0.93 (85.205.0.93)  24.818 ms  24.005 ms

Thanks

[NigeR]

Please ignore the post above. It has just kicked into life, unless of course you reset it at your end - if so thanks!

N

[rox666]

Hi, my Sure Signal hasn't been working for a few days now. I've tried resetting and unplugging etc but still the same problem.

Speed Test:
Ping = 46ms
Download Speed = 6.82Mbps
Upload Speed = 0.35Mbps

Ping Test:
Ping = 65ms
Jitter = 3ms

External IP:
86.165.34.65

Serial Number:
40123649606

Trace Route:

| => traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 router.asus.com (192.168.1.1) 1.696 ms 0.924 ms 0.845 ms
2 217.47.203.122 (217.47.203.122) 28.565 ms 26.816 ms 27.132 ms
3 217.47.249.193 (217.47.249.193) 26.138 ms 26.112 ms 26.612 ms
4 213.1.69.14 (213.1.69.14) 27.776 ms 28.215 ms 29.040 ms
5 31.55.164.102 (31.55.164.102) 27.680 ms 28.013 ms 27.259 ms
6 213.120.182.65 (213.120.182.65) 28.015 ms 27.537 ms 27.579 ms
7 31.55.164.107 (31.55.164.107) 28.819 ms 28.488 ms 28.210 ms
8 109.159.248.73 (109.159.248.73) 27.130 ms
acc1-10gige-0-2-0-6.bm.21cn-ipp.bt.net (109.159.248.108) 28.568 ms
acc1-10gige-0-3-0-5.bm.21cn-ipp.bt.net (109.159.248.116) 28.434 ms
9 core1-te0-3-0-2.ealing.ukcore.bt.net (109.159.248.16) 36.057 ms
core2-te-0-2-5-0.ilford.ukcore.bt.net (109.159.248.2) 35.261 ms
core1-te0-3-0-15.ilford.ukcore.bt.net (109.159.248.152) 36.589 ms
10 peer1-xe2-0-0.telehouse.ukcore.bt.net (109.159.254.100) 76.528 ms
acc1-10gige-0-5-0-6.l-far.21cn-ipp.bt.net (109.159.254.108) 71.892 ms
peer1-xe2-0-0.telehouse.ukcore.bt.net (109.159.254.100) 68.490 ms
11 lndgw2.arcor-ip.net (195.66.224.124) 71.618 ms 33.491 ms *
12 85.205.0.86 (85.205.0.86) 34.794 ms 33.463 ms *
13 * * *
14 * * *
15 *^C

[danny1964boy]

mm

[danny1964boy]

Anyone know how fast an answer will come?

[steele_k]

Suprisingly quickly.   Just may not have a solution  :smileywink: