Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[colin7]

The Serial Number for the new VSS is 42151130491

[jonathangeorge1]

Hi Amanda,

- Yes, have reset the SS many times.

- No - it is still not working

- Has not worked since change of ISP to PlusNet (using original BTHH3 that was working with previously).

- You say "looks fine" and "updated this morning" - ques: how can this be when the 'traceroute' is not able to reach destination and unable to get beyond 85.205.0.93 ??

- From a reset/power-on, 'power LED' on and 'left white' slow flashes between 10 & 18 times, then 'power' flashes and 'service' & 'in-use' are solid orange again - getting very boring as looking at previous posts this is a common issue with tracert at 85.205.x.x

Regards

Jon. George

[jonathangeorge1]

Hi Amanda,

Looking back through hundreds of previous posts of similar issues - was evident that had to replace the BTHH3 router.

Now have:

Sagemcom Router -> OpenReach Fibre Modem -> over BT infinity line -> PlusNet ISP.

After PortForward declarations in the new router (8,50,123,500,4500,1723) and factory reset of SS - finally have it back working.

Rgds.

Jon. George

[wkbees]

Hi

Did you reply to wrong post??

I have a sky router and not called Amanda   LOL

[popsyej]

Many thanks Amanda!!

Eventually my Sure Signal V3 is working!!

Hopefully this lasts forever!!!

Have a great weekend!

Best regards,

EJ

[colin7]

So, back where I started.

Took the VSS into my local store and it was swapped for a new one - all very good as far as it goes. Interestingly, the assistant in the store, who was extremely helpful, did not seem at all surprised I was returning the VSS. Get home.

Registered the new unit. Wait for new unit to be fully registered according to Vodafone website. Plug in new VSS and, guess what, exactly the same as before: power light comes on and internet light flashes for a few minutes then back to power flashing, internet off, in service and in use solid orange.

This is all very poor indeed. In desperation I have now read this entire thread and it seems somewhat odd that customers are being asked to change settings on their routers etc. when the VSS stops working without any changes having been made.

My wife, in whose name the VSS is registered, can speak to her account manager at work (her employer has a rather large contract with Vodafone and they might care about that), but unfortunately, I work for my self so I guess am of little importance as a customer. Feels like time to change providers if my customers can no longer reliably contact me over the Vodafone network. If the VSS system is just plain unreliable it would be nice if VF just admitted this.

[arukDave]

@colin7

As you have a new SS gadget.   Did you re-educate your router to give it the same static IP address on your LAN?   You will need to, as the devices MAC address will have changed when you replaced the Sure Signal.

Also, make sure it is connected directly to the router, not via any intermediate "Hub".   A network "Switch" is OK, but not a "Hub".

Interrogate your router's status pages, to find out if it has successfully seen and given the SS the LAN IP address you expect, if not find out why, as that address will be needed by the firewall to pass traffic into it..

Try a ping test to it (on your LAN) it should respond to that (but it'll not respond to anything else.)

Lastly, check your router's firewall settings, make sure the "MTU Value is set to 1500.   If it will not accept that, the highest value it will, and also select anything that would allow "Fragmented" packetst!

Re other firewall settings.   It's more effective just to allow certain external (Wan side) IP addresses to have access inwards to the Sure Signal, regardless of protocol, than to try protocol based rules.

The list of Sure Signal server addresses and ranges are:-

212.183.133.177 to 212.183.133.179       (three addresses...)

212.183.133.181 to 212.183.133.182       (two addresses...)

212.183.131.128 to 212.183.131.191       (64 addresses.)

When they work, the SS is a great device.   But the networking needs are rigid and inflexible, that is where most of the problems are.

Hope something helps.

Regards.

Dave B

(Not part of Vodafone.)

[jhopkins]

 arukDave

I just love  your  last posting !! I had a  SS1  which gave up the ghost but had been  simple to connect. I switched to a V3 which  never  did make  the grade....I've  given up now ( no mobile signal since Jan. 1st). What makes me laugh about your reply is how an ordianry , humble  member  of the  general public  can reasonably  be expected  to  carry out all that stuff to get  a  signal. That's engineer's  stuff...not the province of a pensioner...nor of a standard VF customer.If it had been written in Chinese script  it would have  made no less sense to me. All credit to you...but it's VF who need to make their  gadget more accessible...not you !!

[SwindonVillan]

Hi My VSS 3 has been working fine for over a year now, but turned it off as was decorating yesterday, and today when I have plugged it back in..I now have a flashing power light and last two indicators are solid orange..? Have tried reseting numerous times but no success..

Speed Test:

Download 13mb/s

Upload 0.68Mb/s

Ping 21ms

Ping Test:

Ping 24ms

Jitter 27ms

IP Address is 5.67.111.207

VSS S/N # 40140911914

[popsyej]

Hi

I have a office in the City and been using the booster over 2months and it has stopped working. Please fix it ASAP as we are WORKING in the office we need the signal!!

Many thanks.

The required information is following:

• Your speed test results: Downlad 28.75Mbps / Upload 17.46Mbps
  
• Your ping test results: 38ms / Jitter 11ms
  
• Your external IP address: 89.238.187.210
  
• Your Sure Signal serial number: 42144401835
  
• The results of a traceroute: traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
   1  vigor.router (192.168.5.1)  4.372 ms  15.738 ms  1.282 ms
   2  89.238.187.209 (89.238.187.209)  2.367 ms  2.602 ms  2.209 ms
   3  83.143.241.57 (83.143.241.57)  8.284 ms  8.332 ms  9.999 ms
   4  gi-101-1-0-2.bb1.man1.uk (84.39.116.213)  8.234 ms  11.938 ms  20.241 ms
   5  te-12-3-0.core-dc1.man4.uk.m247.com (77.243.179.229)  12.878 ms  9.835 ms  9.971 ms
   6  xe-0-0-3-xar2.mcr.cw.net (195.89.89.101)  9.857 ms  9.488 ms  8.781 ms
   7  ae4-xcr1.man.cw.net (195.2.28.69)  9.217 ms  17.452 ms  9.563 ms
   8  ae7-xcr1.bkl.cw.net (195.2.30.138)  16.085 ms  20.424 ms  19.651 ms
   9  * * *
  10  * * *
  11  * * *
  12  * * *
  13  * * *
  14  * * *
  15  * * *
  16  * * *
  17  * * *
  18  * * *
  19  * * *
  20  * * *
  21  * * *
  22  * * *
  23  * * *
  24  * * *
  25  * * *
  26  * * *
  27  * * *
  28  * * *
  29  * * *
  30  * * *
  31  * * *
  32  * * *
  33  * * *
  34  * * *
  35  * * *
  36  * * *
  37  * * *
  38  * * *
  39  * * *
  40  * * *
  41  * * *
  42  * * *
  43  * * *
  44  * * *
  45  * * *
  46  * * *
  47  * * *
  48  * * *
  49  * * *
  50  * * *
  51  * * *
  52  * * *
  53  * * *
  54  * * *
  55  * * *
  56  * * *
  57  * * *
  58  * * *
  59  * * *
  60  * * *
  61  * * *