Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[AndyGE]

Hi, 

Having this trouble with my SS.  Below is the requested data.

DL Speed 12.28
Ping Test 23ms
IP Add 5.71.238.118
Serial 42143142158

C:\>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 1 ms 1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 21 ms 29 ms 28 ms 02780898.bb.sky.com [2.120.8.152]
4 20 ms 21 ms 22 ms 02780a99.bb.sky.com [2.120.10.153]
5 23 ms 21 ms 22 ms 85.205.0.93
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * *

Other things I've tried, port forwarding, adding the IP to the DMZ, resetting.  I'm using a Sky Sagem Router.

Thanks in advance

Andy

[uktaximan]

I appear to have the same problem with my Sure Signal V3 as a lot of people. It has been working fine for months. Turned it off last night and turned back on this morning now not working.

I've tried restarting and resetting it and rebooting my rooter - but still get the same problem.

 Help would be appreciated as now without any mobile signal as in a very bad area.

 Roger

[wkbees]

i never turn mine off, it was showing the fault code this morning when I got up

[uktaximan]

Back up and working again. That's great back in the land of communication again!!!!!

[Retired-Sarah]

Hi everyone,

We were aware of a brief outage that was affecting Sure Signals.

We’ve been advised that this has now been resolved.

Please reset your Sure Signal and this should have it back up and running for you.

We apologise for any inconvenience and if you’re still facing an issue, just let us know.  

Thanks,

Sarah

[Iainsax]

Mine still not working. Just ends up going to flashing red and solid phone light. Have reset a number of times and left overnight!

Rgds
Iain Tibbitt

[colin7]

Sadly, mine is still not working, so I've been wiothout a decent phone signal for weeks. The new VSS displays exactly the same lights as the previous one and despite Vodafone asking for the serial number form time to time, nothing seems to happen.

[Peter54]

'Brief outage' now in 4th day. Started Sunday pm and still not working yet despite sending all the test data requested by your colleague and to which no one has bothered to respond, plus rebooting router (BT HH3) and SS3.

Long techie responses like some have sent may be useful to the more technically minded but I just want my SS3 to work as it has been doing for the last +2 years with no problem. There have been no hardware changes - it just went off Sunday afternoon. Clearly Vodafone and/or BT need to get their act together otherwise I will be looking for new service providers for both.

[geoffdavison111]

Hi 

My sure signal has suddenly stopped working and as directed with power flashing, internet off , in service orange and in use orange according to the post please find results for various tests below:

Speedtest:

Ping 20ms

Download: 15.99 Mbps

Upload: 1.12 Mbps

IP address: 90.211.184.113

Ping test:

Ping: 19ms

Jitter: 2ms

IP address: 90.211.184.113

Serial number:40133641080

Traceroute: 

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

.

C:\Users\Geoff>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 5 ms 5 ms 5 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 19 ms 18 ms 19 ms 027809b0.bb.sky.com [2.120.9.176]
4 21 ms 20 ms 73 ms lndgw2.arcor-ip.net [195.66.224.124]
5 18 ms 18 ms 17 ms 85.205.0.93
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

I hope that you can assist me getting this to work again

Geoff

[DarrenLegg]

I have spoken to Vodafone.

Apparently it was outage this morning which is affecting Sure Signal users on BT.

There is no estimation of when it will be fixed - but BT and Vodafone are working on it as a priority. Apparently.