Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[Sukhi]

Hi whiphaven

I'll be honest to me it sounds like you may have a faulty Sure Signal.

If you would rather somebody talk you through how to set it up correct get in touch here.

Thanks

Sukhi

[willus331]

Hi

I'm having problems with a Sure Signal V3. Getting a flashing power light and 2 amber lights solid. My test results are as follows:

Speed Test results - Download: 5.36mb. Upload 5.25mb

Ping Test - Unable to complete due to Firewall blocks
External IP Address: 109.224.219.164

Sure Signal serial number: 40132633500

Traceroute:

C:\Users\will.mallett>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.16.254
2 15 ms 14 ms 14 ms no-reverse-dns-set.gradwell.com [109.224.219.162
]
3 12 ms 12 ms 12 ms 79.135.121.81
4 12 ms 12 ms 12 ms 79.135.121.33
5 12 ms 12 ms 12 ms 79.135.121.201
6 12 ms 12 ms 12 ms ge-7-21.car3.london1.level3.net [212.187.200.149
]
7 13 ms 13 ms 12 ms ae-51-51.csw1.London1.Level3.net [4.69.139.88]
8 12 ms 12 ms 12 ms ae-121-3507.edge4.London1.Level3.net [4.69.166.9
]
9 13 ms 15 ms 15 ms 195.50.122.66
10 14 ms 14 ms 14 ms 85.205.116.6
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * General failure.

Trace complete.

Any help on this would be much appreciate

[YeltzDoc]

Hello,

My VSS was working fine until the end of last week but we had some electricsl work done and the repeated turning on and off of the power seems to have upset it. 

I now get Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

My ping is 39ms, download 6.92, upload 0.37.  Packet loss is 0%, jitter is 2ms.

My IP address is 86.133.187.80 my IPV6 address is ::ffff:5685:bb50

My Suresignal serial number is 40131968832.

The trace results are -

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\cooper.guy>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]
  2    30 ms    31 ms    30 ms  217.47.19.58
  3    42 ms    28 ms    31 ms  217.47.19.161
  4    31 ms    29 ms    30 ms  213.1.69.38
  5    30 ms    30 ms    29 ms  217.41.169.102
  6    30 ms    29 ms    30 ms  217.41.169.181
  7    31 ms    31 ms    30 ms  217.41.169.107
  8    30 ms    30 ms    30 ms  acc1-xe-0-3-0.sf.21cn-ipp.bt.net [109.159.251.73
]
  9    37 ms    40 ms    45 ms  acc1-10GigE-5-2-1.sf.21cn-ipp.bt.net [109.159.25
1.187]
 10    35 ms    37 ms    36 ms  peer1-xe4-0-0.telehouse.ukcore.bt.net [213.121.1
93.144]
 11    37 ms    41 ms    89 ms  lndgw2.arcor-ip.net [195.66.224.124]
 12    38 ms    38 ms    38 ms  85.205.116.2
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\cooper.guy>

Cheers,

Guy

[YeltzDoc]

And now it works.  Did you do something? 

:smileyhappy:

[BBGN]

HI,

im currently suffering from this error code - all my details are below - can you check it out your end please?

SN: 40132633765

IP - 217.155.2.190

Speed = 6MB Down, 0.4MB Up

Ping - 52ms - Jitter - 6ms

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  10.0.0.5
  2    42 ms    42 ms    43 ms  losubs.subs.dsl1.wh-man.zen.net.uk [62.3.87.145]

  3    63 ms    43 ms    43 ms  ge-2-1-0-160.cr1.wh-man.zen.co.uk [62.3.87.161]

  4    59 ms    49 ms    49 ms  ge-3-0-0-0.cr2.th-lon.zen.net.uk [62.3.80.45]
  5    53 ms    53 ms    53 ms  ldngw1.arcor-ip.net [195.66.224.209]
  6    51 ms    51 ms    51 ms  85.205.116.2
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

[sc0ttjm]

Speedtest results:
Ping = 31ms
Download Speed = 33.14 Mbps
Upload Speed = 4.9 Mbps

Broadband Provider = Vodafone (Thus Group Plc.)

Pingtest Results:
Ping = 34ms
Jitter = 2ms

External IP = 77.233.142.219

SureSignal Serial Number = 40133820593

Traceroute Results =

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  192.168.100.245
  2    20 ms    21 ms    20 ms  212.248.195.92
  3    20 ms    20 ms    20 ms  212.248.197.137
  4    32 ms    31 ms    31 ms  ge-2-1-1-xur1.lah.uk.cw.net [194.70.97.69]
  5    31 ms    31 ms    32 ms  xe-11-0-0-xur1.lns.uk.cw.net [194.70.97.13]
  6    31 ms    31 ms    33 ms  xe-0-3-0-xur1.lns.cw.net [194.70.97.66]
  7    32 ms    74 ms    33 ms  ae0-xcr1.lnt.cw.net [195.2.30.6]
  8    47 ms    47 ms    47 ms  vodafone-gw1.cw.net [195.59.77.26]
  9    47 ms    46 ms    46 ms  85.205.116.6
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Please could you help ASAP as this is causing issues at a customer install I'm attending.

Thanks

Scott

[MarkOne]

My suresignal has stopped working (again) over the past 3 days. I works fine for weeks on end, and then just becomes flaky and unusable, Which is very inconvenient. Have tried restarting it several times, waiting all day for it to somehow magically start working etc.  I moved it (with the ADSL router) to a difrent phone line about three weeks ago, but it as mostly worked well since then, until the past few days.

Speed Test:

Download 4.36Mb/s

Upload 0.8Mb/s

Ping 23ms

Ping Test:

Ping 22ms

Jitter 1ms

External IP Address:

146.200.185.215

Sure Signal Ser No:

40131133023

Traceroute

1. 5 ms 4ms 5ms 192.168.10.1
2. 21 ms 20 ms 21 ms 1o0.10.central10.ptn-bng01.plus.net [195.166.120.228]
3. 21 ms 21 ms 20 ms irb.10.ptw-cr01.plus.net [84.93.249.1]
4. 25 ms 22 ms 23 ms ldngw1.arcor-ip.net [195.66.224.209]
5. 23 ms 22 ms 23 ms 85.205.0.93

[skennedy]

Ping 47ms upload 6.62 downlaod 0.1mbps

ping 45ms jitter 1ms

Ip 46.208.80.83

seriel no 42141615932

had it about 3 months worked fine till this morning.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Sharon>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Sharon>
C:\Users\Sharon>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 49 ms 99 ms 98 ms dsldevice.lan [192.168.1.254]
2 45 ms 46 ms 44 ms lo0-central10.ptn-ag02.plus.net [195.166.128.191
]
3 44 ms 43 ms 44 ms link-a-central10.ptn-gw01.plus.net [212.159.2.13
2]
4 51 ms 44 ms 45 ms xe-1-2-0.ptw-cr01.plus.net [212.159.0.112]
5 47 ms 47 ms 48 ms lndgw2.arcor-ip.net [195.66.224.124]
6 45 ms 45 ms 45 ms 85.205.0.86
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 *

[simbear]

hi, I just spoke to plus net support

They seem to think it is related to them, rather than a vodafone issue, as they are also having issues with customers and VPN - just after they did some maintanence last night

They are working on it at top priority - and has gone to their head of networking to be looked at

[tonypattinson]

Just received Sure Signal V3.

Problem as per title.  Any help will be much appreciated.  The trace route seems very poor but I've no idea what it's telling me.

download 7.12 mbps - upload 0.43 mbps

ping 33 ms - jitter 2 ms

IP address  31.53.95.100

IPV6 Address  ::ffff:1f35:5f64

Sure Signal serial number - 40123620748

trace route

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 Macintosh:~ G5_Marvellous_Pictures$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  api (192.168.1.254)  1.892 ms  1.004 ms  0.911 ms

 2  * * *

 3  * * *

 4  * * *

 5  * * *

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10  * * *

11  * * *

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