Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[gadgetbloke]

Download 14.46Mbps Upload 3.36Mbps

Ping 14mS Jitter 2mS

IP 84.92.149.18

Serial Number 40131968527

Traceroute results:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 12 ms 11 ms 10 ms lo0-central10.ptw-ag02.plus.net [195.166.128.196
]
3 12 ms 11 ms 10 ms link-a-central10.ptw-gw01.plus.net [212.159.2.14
8]
4 14 ms 11 ms 53 ms 56.core.plus.net [212.159.1.56]
5 13 ms 13 ms 15 ms ldngw1.arcor-ip.net [195.66.224.209]
6 13 ms 13 ms 12 ms 85.205.116.6
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

I am using a Netgear DGN2200 router.

Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[pscm_assoc]

Hi Suresignal was working OK for a couple of days and then had flashing power light and solid in house. At this stage unit was working over a powerline network with local switch. Then relocated Suresignal unit and connected directly to main WiFi hub using ethernet. Now have flashing power and solid In Service and In Use Requested details Speed test 5.88 download; 0.31 upload Ping 58ms; 23 ms jitter Extn IP 81.158.154.147 Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops: 1 9 ms 1 ms 1 ms BThomehub.home [192.168.1.254] 2 28 ms 28 ms 28 ms 217.47.204.122 3 28 ms 27 ms 28 ms 217.47.204.161 4 28 ms 32 ms 28 ms 213.1.69.98 5 29 ms 28 ms 28 ms 31.55.165.103 6 119 ms 28 ms 28 ms 31.55.165.245 7 28 ms 29 ms 40 ms 31.55.165.109 8 32 ms 28 ms 28 ms 109.159.250.234 9 44 ms 38 ms 39 ms core1-te0-13-0-13.ilford.ukcore.bt.net [109.159.250.172] 10 39 ms 38 ms 38 ms peer1-xe10-0-0.telehouse.ukcore.bt.net [109.159.254.122] 11 36 ms 38 ms 38 ms lndgw2.arcor-ip.net [195.66.224.124] 12 37 ms 36 ms 41 ms 85.205.116.2 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. Hope you can quickly help This is hurting my business Thanks

[pludlo]

Hi - I dont seem to have had a reply to my post of 27th June yet - the problem remains  the same - we have 3 or 4 days when it works fine then the box displays the whole range of light sequences - at the moment it is red flashing, orange; blank; orange. There is no telling. The vodaphone signal is not sufficient in itself to provide a decent service so we rely heavily on the booster and it is very difficult to operate when it is down. The box was new when we got it. We really need to know why it isn't working and what we can do to resolve this - again would appreciate your help please.

pludlo

[stevecattell]

I have this very same problem. It is severely affecting my business as it was all working fine and then just stopped. Please can someone assist. I've done reset, swapped cables, moved sure signal etc etc all to no avail. My router can see the Sure Signal box and I can ping it. It just fails though and I have NO signal in my house. Please Help ASAP.

My details are as follows

Speed Test:

Download 8.10Mb/s

Upload 0.85Mb/s

Ping 60ms

Ping Test:

Ping 37ms

Jitter 2ms

External IP Address:

2.101.90.83

Sure Signal Ser No:

40131974251

Traceroute Results:

C:\Users\Steve>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms 192.168.1.1
2 25 ms 24 ms 24 ms host-2-101-80-1.as13285.net [2.101.80.1]
3 26 ms 25 ms 26 ms host-78-151-225-23.static.as13285.net [78.151.225.23]
4 55 ms 26 ms 26 ms host-78-151-229-24.as13285.net [78.151.229.24]
5 26 ms 26 ms 32 ms host-78-144-8-183.as13285.net [78.144.8.183]
6 32 ms 32 ms 32 ms host-78-144-8-55.as13285.net [78.144.8.55]
7 33 ms 31 ms 31 ms 78.144.10.0
8 45 ms 33 ms 41 ms ldngw1.arcor-ip.net [195.66.224.209]
9 34 ms 33 ms 41 ms 85.205.116.10
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

[Retired-Dave]

Hi all,

michaelsan – I’ve just responded to your other post here but I can see you’ve already given the requested information on this thread. Apologies for that – it’s why we ask people to stick to one thread where possible so we can see everything.

Can you check the Maximum Transmission Unit (MTU) on the router is set to 1500 for me? If it won’t go that high, set it to the maximum value available.

--------------------------------

gadgetbloke and stevecatell – The details you’ve both provided there look OK.

I’ve done a resync, so can you please reset the Sure Signal for me to pick this up?

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

 --------------------------------

pscm_assoc – The upload speed of 0.31ms is below the functioning minimum of 0.33ms, so this would cause the Sure Signal to time out. It wouldn’t be getting a response back it time to keep the connection open.

 --------------------------------

pludlo – Apologies that your post was missed.

As mentioned in my post here, it sounds like the issue is down to using a radio signal for connection rather than a fixed line. The Sure Signal is designed to work with cabled broadband only. This is specified here under “What do I need for Vodafone Sure Signal”.

Dave

[pludlo]

Dave

I wonder if you have read the points raised by Kijoma - see my previous post - this is not down to a radio signal as you will see. The thing works fine for a while and for most Kijoma customers it works better than a landline. Please can you give more specific help and answer the points raised.

Thanks

Pludlo

[pludlo]

Hi Dave

Have tried your link but it just says website address is incorrect. Have checked with Kijoma again - they have no instance where the VSS failure was not down to the box/server. Please help as this important for our business.

Pludlo

[stevecattell]

Hi Dave

PLEASE IGNORE THIS POST - IT HAS NOW STARTED FLASHING THE INTERNET LIGHT SO I WILL LEAVE IT AND SEE WHAT HAPPENS 

I hold the reset button down for 30 seconds (have tried a minute) and the lights do not change. It is a V3 box. When I let go of the button after 30 seconds, the power light goes back to solid red and the two orange solid lights disappear. Then the internet light starts flashing white, but after no more than 10 seconds it goes back to red flashing and 2 orange solid lights?

Thanks

Steve

[michaelsan]

Hi mtu is set to maximum size all ports forwarded rebooted 10 times same issue

[gadgetbloke]

Exactly the same with me too!