Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[Stu_Mil]

It's reconnected itself now...

I'll let you know if it goes on the blink again.

Cheers.

[whiphaven]

http://www.speedtest.net/my-result/2935961897

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/85778693.png[/IMG][/URL]

82.71.189.75

Serial No 40132613791

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 General failure.

Trace complete.

I hope I have done this correctly - help!  Nothing ever goes right for me!

[evanowen]

Me too also, they want, no, they expect me to drive 60 miles to the nearest VF shop to get my money back but no mention if the three weeks of hassle.

[shaw007]

How do I unsub from this please

[whiphaven]

Click the link in your notification email :smileyhappy:

[shaw007]

Hmm, thats what I thought.

I clicked the ling which takes me to the Email Subscription Option.

There is a check box next to this thread, I can tick it however should there not be a OK/Confirm button?

[mcollins160]

I am having the same issues

speed test

down - 5.53 Mbps

up - 0.57Mbps

ping 54ms

Ping test

packet loss 0%

ping 125ms

jitter 126ms

external IP 83.217.171.50

Sure Signal number 40132630548

tracert results

C:\Users\auser>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     2 ms     2 ms     1 ms  172.16.1.254   2     4 ms    11 ms     3 ms  host-83-217-171-49.sta.dsl.vispa.com [83.217.171 .49]   3    41 ms    37 ms    40 ms  83.217.160.19   4    34 ms    41 ms    47 ms  62.24.228.1   5    43 ms    71 ms    40 ms  te-4-2-171.car2.Manchester1.Level3.net [195.50.1 19.249]   6    52 ms     *       46 ms  ae-11-11.car1.Manchesteruk1.Level3.net [4.69.133 .97]   7    45 ms    58 ms    58 ms  ae-4-4.ebr1.London1.Level3.net [4.69.133.102]   8    48 ms    62 ms    51 ms  ae-57-112.csw1.London1.Level3.net [4.69.153.118]

  9    57 ms    44 ms    87 ms  ae-122-3508.edge4.London1.Level3.net [4.69.166.1 3]  10    37 ms    52 ms    47 ms  195.50.122.66  11    66 ms    48 ms    44 ms  85.205.116.2  12     *        *        *     Request timed out.  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.  20     *        *        *     Request timed out.  21     *        *        *     Request timed out.  22     *        *        *     Request timed out.  23     *        *        *     Request timed out.  24     *        *        *     Request timed out.  25     *        *        *     Request timed out.  26     *        *        *     Request timed out.  27     *        *        *     Request timed out.  28     *        *        *     Request timed out.  29     *        *        *     Request timed out.  30     *        *        *     Request timed out.

Trace complete.

thanks in advance

[ATB]

Hi,

New user here

I had a Sure Signal recently that worked no problem, then started having some issues then did nothing more than flash the internet light, so I had this replaced and the replacement does the same then suddenly starts flashing the red power light and has a solid orange signal and phone light. It appears to be active according to my login and I've received the Sure Signal text saying its active also.

Speedtest:

http://www.speedtest.net/my-result/2956804059

Pingtest:

http://www.pingtest.net/result/86211322.png

What's My IP:

194.62.232.126

Tracert:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    15 ms     1 ms     1 ms  192.168.0.1
  2    33 ms    35 ms    33 ms  135.196.64.86
  3    34 ms    32 ms    48 ms  135.196.154.181
  4    32 ms    33 ms    33 ms  xe-0-1-0.jprg-01.thn.uk.mdnx.net [135.196.65.115
]
  5    50 ms    54 ms    52 ms  lndgw2.arcor-ip.net [195.66.224.124]
  6    50 ms    50 ms    50 ms  85.205.116.6
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Serial No:

40132733623

[Retired-Lee]

Hi there guys,

Thanks for your posts.

@ ATB - I can't see your speedtest or ping results. I'm getting an "error 404. Page not found." message.

Everything else checks out though.

I've forced a resync of your VSS. Please factory reset it to complete the process.

@ galway85 - Thanks for your very useful post

@ LorneChambers - Everything looks good for you too. I've also forced a resync for you.

Could you factory reset the and let me know if you need any more help?

Cheers,

LeeH

[ATB]

Hi Lee,

It was a forum error, here they are:

http://www.speedtest.net/result/2956804059.png

www.pingtest.net/result/86211322.png