Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[Philanosa]

Hi,

I’ve been trying to get a VSS 3 working a while now and I have the following light sequence:

Power - flashing, Internet - off, In Service - orange, In Use – orange

I’ve conducted the tests on your trouble shooting guide. Results are as follows:

Speed Test:

Download 62.88Mb/s

Upload 2.91Mb/s

Ping 8ms

Ping Test:

Ping 17ms

Jitter 3ms

External IP Address: 81.99.211.75

Sure Signal Serial No: 40132327392

Tracert results

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     4 ms    <1 ms    <1 ms  routerlogin.net [192.168.0.1]

  2    10 ms     9 ms    11 ms  cpc7-hers5-2-0-gw.6-3.cable.virginmedia.com [81.99.208.1]

  3    23 ms     8 ms    17 ms  hers-core-1a-ae1-2127.network.virginmedia.net [80.3.33.121]

  4    13 ms    10 ms    10 ms  brnt-bb-1c-ae10-0.network.virginmedia.net [62.253.174.205]

  5    17 ms    14 ms    22 ms  brhm-bb-1c-et-410-0.network.virginmedia.net [62.253.175.210]

  6     *        *        *     Request timed out.

  7    25 ms    18 ms    22 ms  ldngw1.arcor-ip.net [195.66.224.209]

  8    17 ms    17 ms    19 ms  85.205.116.2

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

I have also tride variouse plug sockets and two different routers.

Please could you advise on how I might resolve this.

Thanks

David

[Jenny]

Hi Philanosa,

I’ve taken a look using your serial number and everything looks fine.

I’ve re-synced this for you today so please complete this by performing a factory reset as follows:

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

Let me know how you get on.

Thanks,

Jenny 

[stephjnw]

Hi There

I have the symptoms as detailed in the thread title as above with the following diagnostic information, so hope you can help with this problem:

Ping 33ms/Jitter 3ms

External IP 82.44.67.103

Download Speed 47Mbps

Upload Speed 3.5 Mbps

Serial No. 40132624467

Last login: Mon Sep 16 14:01:48 on console

Bruces-MacBook-Air:~ mac$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  routerlogin.net (192.168.0.1)  1.462 ms  1.098 ms  1.012 ms

 2  cpc7-brom10-2-0-gw.16-1.cable.virginmedia.com (82.44.64.1)  153.485 ms  324.120 ms  339.206 ms

 3  wolv-core-2a-ae7-616.network.virginmedia.net (80.3.145.241)  340.204 ms  636.893 ms  889.300 ms

 4  manc-bb-1c-ae12-0.network.virginmedia.net (213.105.159.141)  269.525 ms  282.311 ms  533.213 ms

 5  brhm-bb-1b-et-400-0.network.virginmedia.net (62.253.175.69)  695.081 ms

    manc-bb-1d-ae2-0.network.virginmedia.net (62.253.174.93)  701.750 ms  708.837 ms

 6  * * brhm-bb-1c-ae7-0.network.virginmedia.net (62.253.174.102)  383.133 ms

 7  * * *

 8  ldngw1.arcor-ip.net (195.66.224.209)  533.379 ms  545.611 ms  544.044 ms

 9  85.205.116.14 (85.205.116.14)  541.250 ms  554.764 ms  563.500 ms

10  * * *

11  * * *

[Jenny]

Hi guys,

LorneChambers - Please enable this and let us know if this helps.

stephjnw – Your ping times are very high, as these need to be less that 200ms.

You need to contact your ISP to discuss this further.

Thanks,

Jenny

[markpoulding]

Hi

We have tried two different routers with the following ports on forward

8,50,123,500,4500,1723 

Below is the tracert

C:\Users\mark.JAMESCASH>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 * <1 ms <1 ms 192.168.16.254
2 15 ms 15 ms 14 ms host81-134-96-1.in-addr.btopenworld.com [81.134.
96.1]
3 16 ms 14 ms 16 ms 213.120.182.141
4 15 ms 15 ms 15 ms 213.120.161.82
5 15 ms 15 ms 14 ms 31.55.164.177
6 17 ms 15 ms 15 ms 31.55.164.107
7 15 ms 15 ms 15 ms acc1-10GigE-0-7-0-6.bm.21cn-ipp.bt.net [109.159.
248.86]
8 22 ms 23 ms 24 ms core1-te0-3-0-2.ealing.ukcore.bt.net [109.159.24
8.16]
9 21 ms 22 ms 22 ms peer1-xe3-3-0.telehouse.ukcore.bt.net [109.159.2
54.207]
10 26 ms 25 ms 23 ms lndgw2.arcor-ip.net [195.66.224.124]
11 24 ms 23 ms 24 ms 85.205.116.14
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 ^C
C:\Users\mark.JAMESCASH>

speed test - 10Mb down , 0.9M

ping test - 25mbs - jitter 4ms

external ip - 213.120.115.28

Serial - 40132132420

[Ben_H]

Hi markpoulding,

Thanks for posting and welcome to the eForum!

Your traceroute checks out fine and your IP is good too.

Looking at the registration you did on the 9th, it didn't complete fully. I've requested a manual synchronisation for you but to complete it, I'll need you to reset the device. Following this, it will come back on after about an hour or so. 

If it doesn't, can you let me know?

Cheers, Ben

[markpoulding]

Hi Ben

Thanks for the post, that did not work.

Can you see it connecting?

Mark

[benhayes]

Hi,

I have just taken delivery of my new VSS v3 and I'm getting the flashing red bar plus in-service and in-use as orange.

My hardware setup is: Draytek Vigor 120 ADSL modem plugged into Apple Airport Extreme. VSS plugged into ethernet port on Aiport Extreme.

The results of the tests are:

Download: 6.99 Mbps

Upload: 0.37 Mbps

Ping: 52ms

Jitter: 40ms

Line quality: C*

IP address: 217.155.37.239

VSS serial number: 40132717063

Traceroute results: 

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 3.647 ms 0.962 ms 0.761 ms
2 losubs.subs.dsl7.wh-man.zen.net.uk (62.3.83.20) 16.886 ms 17.262 ms 17.064 ms
3 ae1-133.cr2.wh-man.zen.net.uk (62.3.86.61) 16.694 ms 16.537 ms 16.964 ms
4 ge-2-0-0-0.cr1.wh-man.zen.net.uk (62.3.80.49) 16.887 ms 16.845 ms 17.421 ms
5 ge-3-0-0-0.cr2.th-lon.zen.net.uk (62.3.80.45) 23.893 ms 24.305 ms 24.597 ms
6 lndgw2.arcor-ip.net (195.66.224.124) 26.787 ms 26.856 ms 26.933 ms
7 85.205.116.14 (85.205.116.14) 25.552 ms 25.233 ms 25.514 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

[wkeastbutler]

Speed test 62.37 Mbps download

Ping test 34ms

IP address 82.40.64.77

Sure signal serial number 40132624426

Traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

[jasperre]

Having an issue with my new Sure Signal I bought today, hopefully you can help.

Speed Test:

Download 31.33mbps

Upload 2.01mbps

Ping 8ms

Ping Test:

Ping 16ms

Jitter 1ms

External IP Address:

94.171.254.180

Sure Signal Ser No:

40132717782

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\johnny>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    10 ms    10 ms     9 ms  10.25.252.1
  2    10 ms     9 ms     8 ms  aztw-core-2b-ae6-723.network.virginmedia.net [80
.1.242.105]
  3    14 ms    13 ms    10 ms  brhm-bb-1c-ae13-0.network.virginmedia.net [80.1.
240.177]
  4     *        *        *     Request timed out.
  5    31 ms    31 ms    31 ms  lndgw2.arcor-ip.net [195.66.224.124]
  6    33 ms    31 ms    31 ms  85.205.116.14
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\johnny>

Any help would be great. Thanks.