Very annoyed with Vodafone. I have a contract home broadband and a socket but I don't have Internet

[PMAX]

I am very annoyed with Vodafone.

Has anyone tried to call to vodafone and waited 45 minutes and then you speak with an advice and he turn off the call? That happened to me. And more... the chat in the Vodafone website is turn off. And then you go to a vodafone store and they said for try call again. PLEASE..... And they said that I have to pay ￡60 for have a technical support.

I have a home broadband with Vodafone. Activeted on 24th October and I have no internet. Apparently the issue is between my flat and the general cable for all flats in the building. I think that someone of technical support by other provider disconnected my cables. I have a guilt about this subject? NO... it is not my problem.

I tried to solve today the situation ( I need internet from today) but by this way I can not, because the Vodafone don't speak with me.

Tomorrow I will be forced to cancel all my contacts with Vodafone. Because the EE provider do to me all installation free. 

Who guest supports me?

I am very sorry Vodafone. It is not my fault.

PMAX

[Retired-Sarah_L]

Hi @PMAX, 

I'm disappointed to hear about the experience you're having, and apologise for any inconveniences caused by this. 

Has our Broadband Team arranged for an engineer to come and have a look at this issue for you? If they haven't, I'd advise calling our team again on 08080 034 515. 

Thanks, 

Sarah

[PMAX]

Dear Sarah_L

Unfortunately I have no responses from the Broadband Team. Since 24th I called all days for the number 08080 034 515 and anyone solve the issue.

I tried to explain that maybe the problem is on my property. If you see in the pic the main cable coming from outside the building is distributed by other cables for the flats. And I think my cable is disconnected, maybe by mistake by other provider.

I am no longer angry with you. I will cancel the contract at the end of the day because I have to wait 24hours since my last call. You informed me that an engineer was coming more than three times and he did not come.

I used the Vodafone in several countries like (SFR in France, or Vodafone IT in Italy) and they are much more helpful than you here.

I am sorry.

[Retired-Sarah_L]

Hi @PMAX, 

I can understand your decision to leave. I'm sorry to hear that this wasn't sorted, and the engineer did not show as promised. 

My apologies for any inconvenience this has caused you. 

Regards, 

Sarah