Very displeased after over 20 years!

[eezyrider]

I am becoming very annoyed at having to chase up numerous errors on my VF account.

I have been a customer for over 20 years but never before have I experienced the level of incompetence displayed by the current staff. 

I renewed 2 contract phones and changed my broadband to VF last month.  Quite frankly I wish I had moved elsewhere. I had to chase up customer services to get the price that we agreed for the new phones and I was offered £30 credit. This has not been credited to my account. I agreed superfast 38 at £25 per month and am being billed £29 per month. Initially online chat told me the price was £29 before I somewhat forcefully got them to agree that it should be £25. They then told me that I would have to phone VF as they did not have the facility to correct the error.

Should there be any price increases in the near future I will look for an escape clause and if it is there I will use it.

[eezyrider]

I am pleased to say that thanks to the forum mods, I have now received all credits owing to me.

It's been a bit of a slog but the team have fulfilled their promises.

So credit where it's due - Many Thanks guys.

[Gemma]

@eezyrider - I’m glad to hear this is all resolved for you!

Thanks for updating us and if you need any help in the future, please let us know.