Vodafone Broadband App - Issue refreshing

[aSystemOverload]

I've been having recent issues with the Android App, it says the router is 'OFFLINE', 'My Wifi' and 'My Network' are greyed out and not accesible.  

If I click on the OFFLINE status, it says "You don't have any internet connection on your mobile device.  Which is wrong, internet is fine on my device and other devices using the router.

What is wrong with the app and how can it be fixed?

[BandOfBrothers]

Hi @aSystemOverload

As this may need Vodafone Broadband Tech Team assistance is suggest also contacting them via call. 

Got a question?

08080 034 515
(free from all UK landlines and mobiles)
Lines are open between 8am and 11pm, seven days a week

[Retired-Viki_R]

Hi @aSystemOverload

As @BandOfBrothers has advised, it does seem that you would need the broadband tech support team to assist you with this, please contact them on the number provided.

I do hope this is resolved for you shortly!

Thanks,

Viki