Vodafone Dodgy direct debit payment ??

[shirzai999]

Hi

I was charged £58.59 where my actual rental line is £19.20.

Vodafone has charged me almost 3 times than my acutal line rental and no refund but only credit.

My concern lies with Vodnafone's payment system. How on earth they generated 58.59 and no one in their customer service have no clue how this amount was added.

Silly customer service is telling me that vodafone took double direct debit. OK!! how do you add that when my bill is £19.20.

Then they tell  me oh, its to do with Spotify Prem 9.99.... OK!!

calcuation: 19.20+9.99+19.20.9.99 = wait, wait 58.38 Oh, Oh... so what is the 0.28pence about.

I am still struggling and fighting to find an answer, but keep bouncing me back and forth. WHAT IS THIS 58.59...PLEASE EXPLAIN

The funny thing is that, they cant see the 58.59 amount in their system.. lol. wooooooooooooow. Amazing. The winner of the 2016 Network. REALLY???

Anyone know if this is a breach of contract from Vodafone, really really wana get out of this. Tired!! of this calling and calling and they hadrly speak any english..... nos that do speak, they cant explain as they dont know what the charges are about funny enough? i really wana get out of this contract after the hassle i been going though..

Any help would be apreciated???

ta

[BandOfBrothers]

Hi

Its been suggested in past posts that Vodafone Customer Services cannot see why a charge has been applied until the bill is created which by then it's most likely that the funds have been taken. 

If this has been confirmed as a double amount then your entitled to have these funds back in your bank account or some do prefer this as a credit to pay off the next bill. 

Also your own Banks customer service would have been able to invoke the Direct debit guarantee if you asked them which puts the funds back in to your bank account. 

This in my opinion does not warrant a contract quashed but does certainly warrant a reasonable explanation and resolution. 

[shirzai999]

Thanks Lee. I gave up tbh. 

My new bill just came to £32. Asked vodafone what is this all about. "Sorry our system did not applied the 40% discount.

seriously, this sort of people i had to deal with, this is y i gave up.... its just couple of more months and will cancell my contract as soon as possible.

Thanks by the way.