Vodafone Home Broadband / Vodafone Connect

[dynamick]

Hi there. Firstly the speeds and setup on my broadband have been great, so has most of the customer support I have had with initial gremlins on setup

I do have two big headaches though. I have a zyxcel nsa325 network drive which I store music, photos, movies etc on and On my old plusnet modem I just plugged it in the ethernet port and my Hitachi tv saw it. Now although the drive is visible through my PC and is visible wordlessly on the home network, the drive is not seen by my TV *unless the drive is plugged directly into the the ethernet port on the TV. So what setting am missing, there is no help or suggestions on the net, with it being a new modem there is no firmware 6 for it either.

Secondly, when I signed up for vodafone home broadband I was told that I would get 10 email addresses too, I have no idea where they are or indeed the pop/imap.plus.net settings for the addresses or the settings so I can send emails on my current email address.

Hope someone can help and thanks in advance

Mick

[cdl]

Vodafone replaced my router, but the problems are still the same.

@ those of you who have switched off wifi and connected your own router, is double nat an issue?

I have filed a complaint because the terms and conditions do not make any mention whatsoever of the prohibition from using our own equipment. I do not expect Vodafone to change their mind, but I expect them to send me a deadlock letter (which basically confirms we couldn't reach an agreement) so I can escalate to the Ombudsman. The complaint procedure is here: https://www.vodafone.co.uk/vodafone-uk/forms/complaints/

We should all do it!

[user2202]

@cdl - thats very interesting, i havent read the T&C's but assume using own equipment was in there...clearly not

So some good news - disabling things and changing settings seems to help, the biggest one seems to be Upnp. if you havent killed it, turn that off.

Ive also pointed away from vodafone's DNS's which has made a difference too.

Clearly the biggest difference would be a router that works and in that, using my own, but im now going to ofcom as my complaint letter doesnt seem to have got me anywhere.

[user2202]

On the double NAT issue - ive found that there are a few bugs, even with DHCP off - the VF router doesnt like not being in the 192.168.1.1 range (or mine crashes and requires a hard reset everytime i change it) and when it isnt i have addressing issues (which i could fix but would take me ages and be more manual than it needs to be).

Have you tried putting your 2nd router in the DMZ?

[MonkeyJabba]

I'm having problems with double NAT, which I'm happy to put up with as my data transfer speeds around the house having gone through the roof!

If anyone knows how to easily solve double NAT I'm all ears!

[cdl]

Wjat kind of problems with double NAT, specifically?

[MrWhite]

Are you connecting via the WAN/Internet ports on the second router?  You can avoid this and the double NAT by connecting to the LAN port and turning off DHCP on the second router.

[MonkeyJabba]

I've not had a lot of time to look at this but my setup is as follows

Netgear router (everything running from this) running as a router, not AP
Plugged into VF equipment, Netgear in DMZ, static IP

My problems are with my NAS, which can't be accessed (unless using its workaround for such issues) and my Philips Hue, which I can't use remotely.

I understand the best way to do this is out the VF equipment into modem only mode, but that can't be done, can it?

[MonkeyJabba]

Hi, 2nd router is in the DMZ. I could absolutely turn off DHCP on my router, but then it's just an access point. I can live with it until my contract expires in June and I can move away.

[user2202]

DHCP on your second router or VF router - it needs to be off on the VF router - all the VF router needs to be is a glorified modem.

Try killing Upnp

[MonkeyJabba]

Virtual pint for @user2202 - all issues sorted. Thank you!