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Hi TonyW,
Shame to read of the problems you're stated
Have you tried the signal outside of your building? Any difference?
In terms of your questions:
1) Your local cell (in fact only local cell) is the one located by Henfield, off Stonepit lane. Our coverage tool shows very poor coverage sadly, and this fits with the topography of your area combined with the lone mast.
2) More than likely, congestion. Being the only mast in the area you're not going to get great coverage, and at the distance you are away from it, this also counts negatively against your reception I'm afraid. We don't operate a priority-based connection service (some countries do), so it's likely everyone suffers this in your area. I've requested coverage improvement on your behalf, but cannot provide a timescale.
Ultimately, in conclusion there is nothing wrong or at fault here - it's just an area of poor coverage I'm afraid
Let us know if we can help in any further way,
Daz
eForum Team
Shame to read of the problems you're stated
Have you tried the signal outside of your building? Any difference?
In terms of your questions:
1) Your local cell (in fact only local cell) is the one located by Henfield, off Stonepit lane. Our coverage tool shows very poor coverage sadly, and this fits with the topography of your area combined with the lone mast.
2) More than likely, congestion. Being the only mast in the area you're not going to get great coverage, and at the distance you are away from it, this also counts negatively against your reception I'm afraid. We don't operate a priority-based connection service (some countries do), so it's likely everyone suffers this in your area. I've requested coverage improvement on your behalf, but cannot provide a timescale.
Ultimately, in conclusion there is nothing wrong or at fault here - it's just an area of poor coverage I'm afraid
Let us know if we can help in any further way,
Daz
eForum Team
Hi TonyW,
Shame to read of the problems you're stated
Have you tried the signal outside of your building? Any difference?
In terms of your questions:
1) Your local cell (in fact only local cell) is the one located by Henfield, off Stonepit lane. Our coverage tool shows very poor coverage sadly, and this fits with the topography of your area combined with the lone mast.
2) More than likely, congestion. Being the only mast in the area you're not going to get great coverage, and at the distance you are away from it, this also counts negatively against your reception I'm afraid. We don't operate a priority-based connection service (some countries do), so it's likely everyone suffers this in your area. I've requested coverage improvement on your behalf, but cannot provide a timescale.
Ultimately, in conclusion there is nothing wrong or at fault here - it's just an area of poor coverage I'm afraid
Let us know if we can help in any further way,
Daz
eForum Team
Appreciate the info - most helpful - External to building (or caravan or tent) makes no significant difference..... However now you've confirmed the cell location I suspect a directional parabolic antenna + amp on 3m mast ontop of van may should give me a minimum 9dB gain.....
Thanks again for your assistance and escalation request for improved coverage (Orange,O2 and T-Mobile all seem to have better signals from more local cells).
