Vodafone K3565 rev 2 - Issues With Data Allowance

[reedgj]

Hi I bought a Vodafone K3565 rev 2 dongle and it came with 3GB allowance, I since bought a £15 topup voucher and it shows credit in account as £15 however I do not see any data allowance showing up in my account. Also I cannot select my device in my account as a dongle either.

Can you please advise me what is going on?

I still have 1.3gb usage from the original data preloaded on the device.

Many thanks

Gary Reed

[Sukhi]

Hi BTOG46,

Welcome to the eForum! It's great to see new faces around here .
You can change the limit on your dongle by going to settings > usage > set limits, unfortunately we do not support Ubisoft so cannot say whether this will cause any complications.

Thanks

Sukhi
eForum Team

[pau]

Hi BTOG46,

Welcome to the eForum! It's great to see new faces around here .
You can change the limit on your dongle by going to settings > usage > set limits, unfortunately we do not support Ubisoft so cannot say whether this will cause any complications.

Thanks

Sukhi
eForum Team

Hi Sukhi,

When I connect I have this message :"3G volume limit approaching" as well. I have gone to "settings" but I haven´t the option of "usage>set limits" . What can I do? What happen when someone reaches the limit volume?

Thank you in advance

[Retired-Martin]

Hi pau

Welcome to the eForum it is always good to see new faces on here.

I am surprised that this is not showing on the settings, as every time I have used it, it is always an option for me.

I can only suggest now making sure that you have the correct version of the software installed. If you go to www.business.vodafone.net you will be able to download the latest version.

Martin
eForum Team

[pau]

Hi pau

Welcome to the eForum it is always good to see new faces on here.

I am surprised that this is not showing on the settings, as every time I have used it, it is always an option for me.

I can only suggest now making sure that you have the correct version of the software installed. If you go to www.business.vodafone.net you will be able to download the latest version.

Martin
eForum Team

Hi Martin,

Thank you for your help.

I had the version 9.4.4. , I have installed the 9.4.6 that is the latest version for UK customers but the option of "set limits" is not showed in settings.

What happen when I reach the limit volume?

Thank you

Pau

[Retired-George]

Hi pau,

Thank you for your reply. If you reach your usage limit then the software won't allow you to connect. This can be amended by going to Settings > Usage > Set Limit, I'd recommend checking it again as it was definitely there the last time I used that version of VMC.

If you do have any issues then you'll still be able to connect using the dial-up connection instead of the software. This can be done by going to Start > Connect To > VMC.

George
eForum Team

[jarviser]

Hi pau,

Thank you for your reply. If you reach your usage limit then the software won't allow you to connect. This can be amended by going to Settings > Usage > Set Limit, I'd recommend checking it again as it was definitely there the last time I used that version of VMC.

If you do have any issues then you'll still be able to connect using the dial-up connection instead of the software. This can be done by going to Start > Connect To > VMC.

George
eForum Team

See attached - no Settings > Usage on 9.4.6

[Retired-Wayne]

Hi jarviser

Thanks for your post here. I'm sorry to hear that you don't have the option for setting the limit the reason for this is that you are using a pay as you go modem. The message you are getting is indicating that your 3GB usage is nearing its end and thus, as you are on pay as you go, you will need to top up to allow continued service.

If you have already topped up with further credit then you won't need to worry about the message.

Please let me know if you have any more questions and we'll be happy to help you further


Thanks

Wayne

eForum Team

[jarviser]

Hi jarviser

Thanks for your post here. I'm sorry to hear that you don't have the option for setting the limit the reason for this is that you are using a pay as you go modem. The message you are getting is indicating that your 3GB usage is nearing its end and thus, as you are on pay as you go, you will need to top up to allow continued service.

If you have already topped up with further credit then you won't need to worry about the message.

Please let me know if you have any more questions and we'll be happy to help you further


Thanks

Wayne

eForum Team

Misunderstanding - I've never received the message myself, I was just replying to George_Vodafone that 9.4.6 does not appear to have the setting that he thought it had.

[pau]

Hi jarviser

Thanks for your post here. I'm sorry to hear that you don't have the option for setting the limit the reason for this is that you are using a pay as you go modem. The message you are getting is indicating that your 3GB usage is nearing its end and thus, as you are on pay as you go, you will need to top up to allow continued service.

If you have already topped up with further credit then you won't need to worry about the message.

Please let me know if you have any more questions and we'll be happy to help you further


Thanks

Wayne

eForum Team

Hi,

I have received the message although I have 2.7 Gb of data allowance as I have top up 1 week ago. Therefore, the message is not indicating that my 3GB usage is nearing its end.

The good news is that although I received the message I can connect withouth problems

Thank you