Vodafone K3760 Dongle - My Connection Speed Had Dropped And I Can't Get A 3G Signal

[timwilli]

Hello

I have been using a K3760 modem for the last 6-8 months, and within the last 2 months, the signal quality has dropped signifigantly. At first there were 3-4 periods of 6-8 hours where no connection was possible at all, and now there is only 2G signal.

I used to be able to get 2-3 bars of 3G signal, and used to be able to stream video with no limitation. Now I find it difficut to even check my email online.

Like many other users, I have attempted all options to improve signal as suggested.

Firstly, is it possible that signal in my location has dropped in the last few months? (I thought that Vodafone was all about improvement, not 'de-provement'), and secondly, is there any option for me to cancel or change my contract as a result of the poor service. Basically, I do not feel like paying substantial amounts per month for limited coverage.

My Postcode is W9 3

Any assistance or suggestions will be beneficial! I apologise if this sounds like a winging post!

Cheers

Tim

[Retired-James]

Hi Tim,

welcome to the eForum from all of the team.

At the moment i can't see any 3G issues in the area and you do have a lot of cells in your region to help with the signal.

We have had a couple of issues in the area in the past couple of months however these have now all be resolved. If you are still experiencing any issues i would take the Modem to the store so they can test this in store next to the booster, this will indicate if ther is a hardware fault with the SIM or the Modem preventing it from picking up signal correctly and if so a repair or SIM swap can be sorted for you.

Give this a go and let me know how you get on.

James
eForum Team