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Vodafone Mobile Broadband - I'm Getting Slow Speeds In The Birmingham Area

jeblee
1: Seeker

‎30-03-2010 01:52 PM

I've had my dongle and vodafone broadband for over a year now, it used to be fantastic, really fast and always had a signal. I use it in the Birmingham area. It is now completely unusable and only ever uses GPRS, it takes 10 minutes to even load Vodafone's own website and it often takes multiple tries to even load anything and because of these issues it now means that my usage is through the roof, my last 3 bills have been over £40. I also can't even view my bill online anymore, it just keeps asking me to register when I already have, when I phoned Vodafone they said I was registered and could view my bills on their website? But I can't, they didn't seem to understand the problem.

Is there any way I can cancel my contract? It seems that Vodafone have breeched the contract anyway by doing something or not doing something which has affected my broadband. I don't particularly want to have to pay the remaining balance for the next year and a half for broadband which can't even be used.
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Retired-Jon_V
Moderator (Retired)
Moderator (Retired)

‎30-03-2010 05:07 PM

I've had my dongle and vodafone broadband for over a year now, it used to be fantastic, really fast and always had a signal. I use it in the Birmingham area. It is now completely unusable and only ever uses GPRS, it takes 10 minutes to even load Vodafone's own website and it often takes multiple tries to even load anything and because of these issues it now means that my usage is through the roof, my last 3 bills have been over £40. I also can't even view my bill online anymore, it just keeps asking me to register when I already have, when I phoned Vodafone they said I was registered and could view my bills on their website? But I can't, they didn't seem to understand the problem.

Is there any way I can cancel my contract? It seems that Vodafone have breeched the contract anyway by doing something or not doing something which has affected my broadband. I don't particularly want to have to pay the remaining balance for the next year and a half for broadband which can't even be used.

Hi Jeblee,

I'm sorry to hear you're having issues with Mobile Broadband. I'm afraid you wouldn't be able to cancel your contract for this reason, as you first need to give us ample opportunity to resolve your problem.

If you can provide the full postcode of where you're experiencing these slow speeds, we can check your local cell sites for any faults, and report them as necessary :)

With regards to your Online Billing issues, that's something that one of my colleagues should be able to get fixed for you, so I've sent you an email which will put you in touch :)

Jon

eForum Team

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