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Vodafone Smart Ultra 6 mobile data problems

Blackwatch
3: Seeker
3: Seeker

I dont know if I live in a poor signal area however, I like to stram music to my car from the Flaix.fm App, however when ever I leave home it is almost impossoble to get a H+ or 4G signal unless I either restart my phone or switch flight mode on/off...sometimes both. Inside my house and just outside, it is rare that I get any signal at all. I am seriously looking at going back to giff gaff if it is a signal issue.

 

Does anyone else have this problem.

13 REPLIES 13

DaneB
Moderator (Retired)
Moderator (Retired)

@sings2009

 

I've sent you a private message with details on how to get in touch.

 

For anyone else with the same issue, try the steps listed here and if you’re still affected, contact customer service.

 

Sukhi
Moderator (Retired)
Moderator (Retired)

@sings2009

 

I don't think there is a setting to change the APN's, you could try a repair.

 

Our engineers will be happy to take a closer look for you.

Thanks.

 

What happens if they need to send the phone away for repair?  Do I get a 'courtesy phone' or have no phone while it's away?

DaneB
Moderator (Retired)
Moderator (Retired)

@sings2009

 

Courtesy phones are available subject to availabilty in store.