Vodafone Sure Signal 3 not working

[NickMadd]

Hi My Vodafone Sure Signal is not working and has a flashing red light and a solid first light.

My details are:

Speed 16.8MBps

Ping 24ms Jitter 2ms

IP 94.1.139.65

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

H:\>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 3 ms 2 ms 3 ms SkyRouter.Home [192.168.0.1]
2 26 ms 15 ms 14 ms sr10.enncl.isp.sky.com [2.127.238.184]
3 24 ms 23 ms 23 ms be440.pr2.enlba.isp.sky.com [89.200.131.111]
4 31 ms 38 ms 22 ms ae51.edge3.London15.Level3.net [212.187.193.185]

5 * * * Request timed out.
6 24 ms 22 ms 23 ms Vodafone-level3-200G.London1.Level3.net [4.68.72
.94]
7 28 ms 26 ms 28 ms ae18-xcr1.lnd.cw.net [195.2.24.157]
8 24 ms 23 ms 23 ms ae15-xcr1.lns.cw.net [195.2.30.114]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

H:\>

Can you please help? Thanks Nick

[gsmsecure]

Has it ever worked?

Have you recently changed Internet provider or upgraded to a Fibre or other High Speed connection where a new router was supplied?

[NickMadd]

No its never worked. My internet is supplied by Sky. Ive followed the trouble shooting guide and it still wont work

[gsmsecure]

If it's fibre then more than likely it is the MTU setting.

Vodafone tech never suggest this as they for some reason are in denial.

I first raised this with them 3 years ago and was assured it would be fixed to prevent others suffering the same fate I did.

You'll find your router is set to 1492 which the SureSignal VPN cannot handle leaving broken data transmission and a non working device.

Check MTU on the router in the WAN settings and change to 1500. If it cannot be changed then your only option is to purchase a router that supports this or return the SureSignal and tell them to put where the sun don't shine.

Fixing this would be very easy for Vodafone and Alcatel but as usual, they refuse and Tech Team consistently fail to suggest this during problem finding claiming thet don't know of this issue, thus wasting people's time and causing frustration.

This is rubbish and they are fully aware after being told and numerous replies here where MTU change has fixed it. Yhey instead prefer to refer users to their Internet providers when it is Vodafone that should be making the fix.

This should be the first troubleshooting response as it is as common and as important as port forwarding.

It cost me £360 in two routers 3 years ago to get my two working.

If it does turn out you need a new router please report this to the BBCs Watchdog programme as their claims they 'work with most Internet connections' is wrong and almost certain on a fibre connection that a new router is required.

Vodafone should have and could have fixed this 3 years ago when I warned them about a tsunami of fibre connections being connected when BT announced the demise if ADSL meaning my issues would be more common.

Many businesses systems do not support 1500 MTU on their networks so the SureSignal signal should be adaptive.

Did they fix it.... no

Do Tech suggest it could be the problem... no

Instead thet prefer to give people the run around by performing silly tests when it is obvious from reading the first post MTU is the most likely cause.

Good luck..

[Rahim]

@NickMadd Sorry for the delay in getting back to you. 

If you're still experiencing trouble, please provide us with your serial number.