Vodafone Sure Signal - Re-configuring several times a day.

[bobcarnell]

I have a VSS connected to a D-Link 2640 modem/router from Talk Talk and an iPhone.

The VSS regularly 3 or 4 times a day will re-configure itself for no apparent reason - the power light stays on, and the other two lights flash for a few minutes until it's ready for use again.

Any ideas what the problem is and how to solve it ?

I've already done the usual trick of turning off and re-setting (several times) with no effect.

[Phil]

Hi bobcarnell,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Phil

[elliothemes]

did you ever get this sorted?

I've got a V2 box and it re-configured probalby on a weekly basis. It has just started doing it in the middle of a business call which is infuriating. I'm already on my second box as the first one was just as rubbish. Unlike your post, it seems to take hours finish the reconfiguring.

Serial # is 40122912351

Another problem I have which has never been resolved despite calls to tech support, is that I registered my wife's number as an admin on the suresignal site and that request has been pending ever since.

Any thoughts gratefully received.

thanks

[elliothemes]

I've got a V2 box and it re-configures probably on a weekly/bi-weekly basis. It has just started doing it in the middle of a business call which is infuriating. I'm already on my second box as the first one was just as poor. It seems to take hours finish the reconfiguring.

Serial # is 40122912351

Another problem I have which has never been resolved despite calls to tech support, is that I registered my wife's number as an admin on the suresignal site and that request has been pending ever since.

Any thoughts gratefully received.

thanks

[Jenny]

Hi elliothemes,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Regarding your wife’s number, please try removing and then reading her number. If that doesn’t work, try de-registering and re-registering your Sure Signal.

Thanks,

Jenny 

[elliothemes]

speed - 31.3Mps download, 2mbps upload.

ping - line qual B+, ping 12ms, jitter 1.

IP - 94.173.99.143

Trace:

C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 7 ms 9 ms 8 ms 10.69.240.1
2 9 ms 8 ms 9 ms perr-core-2a-ae8-611.network.virginmedia.net [80
.1.61.121]
3 12 ms 11 ms 11 ms manc-bb-1c-ae5-0.network.virginmedia.net [62.255
.149.65]
4 * 12 ms 12 ms brhm-bb-1b-et-010-0.network.virginmedia.net [62.
253.175.73]
5 * * * Request timed out.
6 14 ms 15 ms 16 ms tcl5-ic-2-ae0-0.network.virginmedia.net [212.250
.15.210]
7 35 ms 35 ms 35 ms lndgw2.arcor-ip.net [195.66.224.124]
8 30 ms 29 ms 29 ms 85.205.116.2
9-30 * * * Request timed out.
Trace complete.

Regarding my wife's number, this has always been a problem on my previous suresignal box and this one. So even when re-registering the new box it didn't make any difference and I have since deleted then re-added her. Makes no difference. I even phoned up and spoke to the helpdesk months ago and they couldn't fix it either. The Suresignal web interface is particularly poor and clunky.

thanks

Elliot

[Retired-Andy]

Hi Elliot,

Everything is fine with your speed test, ping test and traceroute.

Your IP address is on our whitelist, so no problems there either.

Can you check to make sure your Virgin router has the right ports open and forwarded?

The ones needed are:-

Port Number

8          TCP      UDP    

50         TCP      UDP    

53         TCP      UDP      

67                     UDP                                                    

68                     UDP                                        

123                   UDP    

500                   UDP    

1723     TCP      UDP    

4500                 UDP    

33434 - 33445    UDP

To make sure everything is as up-to-date as possible, I’ve just resynced your Sure Signal for you.

So that the resync completes, can you do a factory reset for me:-

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in about an hour

Let me know how you go on.

Thanks,

Andrew

[elliothemes]

Andrew, 

I don't understand how it could be the router. The suresignal box regularly decides to reconfigure itself for very long periods then works ok for days. Why would the ports be ok one minute and not the next?

I don't have any port blocking rules set up.

thanks

[Retired-Dave]

Hi Elliothemes,

Whilst it is unlikely, it could be that there is a change made by your service provider, or that a rarely-used port is not open for forwarding causing the loss of connection when it's needed.

Can you try rebooting both boxes together for me, to see if anything about their connection is getting caught up?

 - Unplug the Ethernet cable from the Sure Signal.

 - Switch off the Sure Signal.

 - Switch off the router.

 - Wait 30 seconds

 - Restart the router only

 - Once the router has settled, restart the Sure Signal

 - Plug the cable back in once the Sure Signal has fully rebooted.

Let me know if this helps.

Dave

[elliothemes]

Hi

actually already did this on Friday ironically when I got home to find my suresignal wasn't working but now lights were flashing. It was only later that I saw the message from you guys about the forced resync which explained the outage.

I will continue to monitor suresignal performance.

cheers