Vodafone Sure Signal and BT HH3

[peter1952]

Am having serious frustrations with linking the S Signal ( Alcatel Lucent plug in version )  to BTHH3. Am using BT Infinity which is using PPPOE and Voda say that S Signal is not compatible with this ? The S Signal was working fine until about 2 weeks ago and now all i get is solid red power light and flashing white internet . Speed test is fine and all ports requested by Voda are open. Although am in London have zero Voda signal without the S Signal box ... what can i do - please help?

[Retired-Matt_Vo]

Hi  

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[peter1952 · Accepted solution]

Matthew

Thanks - after 2 weeks of not working suddenly and apparently for no reason the Sure Signal box started working overnight . I dont know whether Voda or BT have changed anything but so far so good and the Sure Signal box is now working fine . I will revert if there is any repeat of the problems.

Peter

[peter1952]

SS worked perfectly for 4 days - now red solid light and flashing internet white light ... can you please assist again...

http://www.speedtest.net/my-result/2924490336

ping 39ms

External IP Address 86.163.33.161

SS Serial Number 40131971539

Microsoft Windows [Version 6.0.6002] Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\peter>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  BTHomeHub.home [192.168.3.1]   2     5 ms     5 ms     5 ms  217.32.145.231   3    14 ms    13 ms     9 ms  217.32.145.254   4    10 ms    10 ms     9 ms  217.32.145.122   5     9 ms     9 ms     9 ms  217.41.169.181   6    12 ms     9 ms     9 ms  217.41.169.107   7     9 ms    47 ms     9 ms  acc1-xe-0-0-2.sf.21cn-ipp.bt.net [109.159.251.77 ]   8    17 ms    17 ms    21 ms  core2-te0-2-4-0.ilford.ukcore.bt.net [109.159.25 1.15]   9    38 ms    14 ms    34 ms  peer1-xe2-1-0.telehouse.ukcore.bt.net [109.159.2 54.136]  10    18 ms    19 ms    19 ms  lndgw2.arcor-ip.net [195.66.224.124]  11    18 ms    18 ms    16 ms  85.205.116.10  12     *        *        *     Request timed out.  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *

[Retired-Dave]

Hi Peter1952,

I honestly thought that things were sorted there...

That all looks OK, so i've done a resync. Can you try doing a reset fer me? If it doesn't work the first time, remove the Ethernet cable whilst you do it.

For Sure Signal version 1 or 2:

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

For Sure Signal version 3:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

Dave

[peter1952]

Dave

I have SS3 .. did what you requested but now have flashing red power light and lights 2 and 3 orange solid . This is becoming a real problem as have no confidence that i can get signal at home . We have 6 handsets with Voda and this is becoming an issue if i cant resolve reasonable quickly .

Thanks for any ideas.

Peter  

[peter1952]

Now have red power light on solid and white blinking internet light .... no solution yet ... help ... no signal for 5 days.

[Retired-Dave]

Hi peter1952,

Can you check these extra things for me?

 - Ensure the following router ports are open for forwarding: 8, 50, 123, 500, 1723, 4500.

 - Ensure the Maximum Transmission Unit in the router settings is set to 1500. If it won't go that high, use the maximum it will allow.

 - Try the cable in a different router port.

 - Try an alternate cable.

 - Are the Ethernet lights lit, flashing or off on the Sure Signal?

Dave