I don't see it as an insult, just someone saying your advice or help is worthless, or isn't helping. Everyone's entitled to an opinion, and mine is similar to the OPs.
Why a previous customer should be forced to wait longer to get something that a new customer can get before them, totally baffles me. You'll note I didn't make any reference to mobile phones, Vodafone, the business plans or making deals over-the-phone.
I am sure most people aren't too bothered by the fact they'll wait two or three days longer for this type of product (as it's not exactly limited edition or anything), but the principle of the matter - which means a lot to me and perhaps the OP - doesn't change: this is wrong and shouldn't be tolerated.
We're nearing in on 2017, so with technology the way it is around the globe and how fast things advance, it can't be a technical issue preventing business customers upgrading online. So what is the reason?
