Vodafone refuse to blacklist my phone

[Roseti]

I bought a phone from carphone, used 8t with my vodafone contract sim.lost the phone and vodafone refuse blacklist the phone because i do not have insurance with them... what can be done to blacklist my phone? Thx

[BandOfBrothers]

Hi @Roseti

It shouldn't matter who you have insurance with. Some people do claim via their own insurance company 

As long as the phones imei number is on their systems they can blacklist it via the phoned imei. 

I'd suggest to try ringing 191 or use Live Chat again. 

From vodafones own support pages. 

"If your device has been lost or stolen, you should call us immediately on 03333 040 191 (standard call charges apply). If you’re calling from abroad, it’s +44 7836 191 191 free from any Vodafone phone (standard international call charges apply from other mobiles or landlines).

It’s very important that you report your device as lost or stolen as soon as you know it’s gone. Once we’ve been notified, we’ll block your SIM and your device’s IMEI (serial number) to prevent others from using it.

If it’s been stolen, you’ll also need to report it to the police and get a crime number."

I-ve-lost-my-phone-what-should-I-do.

[Roseti]

Thank you for your answer..i've tried trough phone,live chat and even branch..they have send me to carphone becausr they said that if i bought the phone from there to deal 2ith them,carphone said they can't do nothing because is not their job,i do not havr insurance with them and to deal with vodafone... 😢😢😢 i am feeling like a ball that is passed from one to other but nothing happen... and my insurance doesn't accept my claim till i am not blacklisted the phone

[AnnS]

Hi @Roseti

Vodafone should be in a position to IMEI block the phone and bar the SIM.  If you use Live Chat, they will be able to make sure this is done.  The only thing Vodafone won't be able to do is to provide a proof of purchase, this will be your original receipt and with Carphone.

Although you do not have insurance, there is an email address on the link below below.  The Team will be able to provide proof of barring.

How do I get proof of purchase, usage or barring?

@Roseti

When the SIM was in the phone at the time of loss, the most important thing is to make sure the SIM is barred.  Until the SIM is barred, you will be responsible for payment of any unauthorised calls made against the SIM.

[BandOfBrothers]

The forumis owned and monitored by Vodafone.  

Hang in there and I'm sure they'll be in touch and help if they can. 

[AnnS]

Hi @Roseti

If you have contacted Vodafone and they have barred the SIM, the phone is usually IMEI blocked at the same time.

With your phone  insurance being with a third party, please you use the link in my reply.  The emailed reply will provide the necessary proof of barring and usage to forward onto your insurance company for them to process the claim.

.

[Retired-Sarah_L]

Hi @Roseti, 

I've sent you a private message with details on how our team can get this looked into for you. 

Thanks, 

Sarah