So I've been a vodafone customer for over 10 years, I've never had too much issue other than the fact all mobile reception in my area is abysmal.
But recently I had issues with my phone, and had to reflash it (more complicated than a factory reset, but as i'm an ex phone technician, no biggie)
After booting my phone up and using it to top up, I noticed all my reward points had been removed. I had ~750 reward points. And the account acted like i only just set it up.
Like it wasnt insult enough you took £2 just because its a new phone and wasnt set up not to use data. (the only reason i needed to top up) You took all my reward points too.
Why have you removed all my reward points? Did you reset my vodafone account because you thought i had a new phone? that doesnt make sence.
Is this what I get for being a loyal customer? You're really making me consider changing network after this dirty trick.
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