Dear Sirs, Recently my Vodafone UK sim card and my mobile was stolen and I would like to know how to get a new sim card. I am abroad (Italy) for personal reasons and I won't be back in the UK for at least a couple of months. Because I have a Pay as You Go plan, this is the only option that Vodafone UK left me inform you about the stolen sim. I would like to ask you about a replacement sim card and the de-activation of the stolen one. Best regards,
If you want the SIM card blocked, you will need to call Vodafone on the number for calling from overseas. The number can be found on the contact us link at the bottom of the page.
If you need a replacement SIM card, this will probably have to wait until you are back in the UK. The replacement SIM can be obtained from a Vodafone Store. Vodafone won't be able to send a SIM card to an overseas location.
If you want the SIM card blocked, you will need to call Vodafone on the number for calling from overseas. The number can be found on the contact us link at the bottom of the page.
If you need a replacement SIM card, this will probably have to wait until you are back in the UK. The replacement SIM can be obtained from a Vodafone Store. Vodafone won't be able to send a SIM card to an overseas location.
Yes I am trying this number: first they asked the Vodafone number you are calling for: then after informing you that is a pay as you go they they invite you to use the web. They allow you to use the call center services (you have to pay of course) but this is just for listening regarding products and services. No direct line with an operator to report about a stolen or lost sim abroad, that's sad!!!!
Its important to make this contact to stop unauthorised use and charges being made to you.
When you you get this sorted and you get a replacement SIM card then ensure Vodafone fully remove the account bars they place in your account so your new SIM card works.
Yes, I opened the FAQs https://support.vodafone.co.uk/Protecting-your-device/Lost-phone/38948763/I-ve-lost-my-phone-what-s... For Pay as You Go customers the only option available whether the sim has been stolen or lost abroad is to go to a Vodafone Shop in UK and ask for a replacement, but you must go back to UK. No help or assistance is provided to customers abroad. The Vodafone web site provides no help in such issues 😞
@ppolpettini wrote: For Pay as You Go customers the only option available whether the sim has been stolen or lost abroad is to go to a Vodafone Shop in UK and ask for a replacement, but you must go back to UK.
That is correct. Even for Pay Monthly customers, SIM cards cannot be shipped abroad. The reason PAYG customers have to go to a Vodafone store is that the SIM needs to be activated by a Vodafone staff member.
