Vodafone still charging me for a contact that doesnt exist.

[Babyjones16]

I closed my old contact January 4th 2017 and yet for an entire year I've had letters claiming I never paid a bill in November 2016. I contacted Vodafone several times about this including speaking to the debt agency the bill was refered to. 

The number for the contact doesn't even exist anymore and even when I went into Vodafone stores they said they were unable to help or get access to the information for the account. 

I am at my wits end now as I can't afford to just pay £240 when the bill WAS paid until I closed my contact in January 2017. Giving them 30 days notice for the closure. I then opened a new contact with EE. 

Please help as I can't cope now. 

[TJ]

@Babyjones16 I'm sorry to hear that this has been going on for so long and completely understand your frustration.

So we can get to the bottom of this outstanding bill, I've sent you a private message with details on how to get in touch. Once you've contacted us, our Credit File Specialist will be able to access your account and investigate further.