Vodaphone Can’t supply me with fibre broadband But have it witch another supplier

[Seanio30]

My home fibre is currently being provided by EE (38mbps)rolling contract ,
i want to switch to Vodafone home fibre (76 Mbps), they say they can’t auppky me with 38mps either but Vodafone & BTopenreach say that I can't get fibre in my house (although I am currently getting 38Mbps fibre connection with Sky), and they can only offer me 0.5-1.5Mbps connection on standard broadband!!! (It's 2016, not the 1980's with a dial up connection!!!)
i did manage to order Fibre from Vodafone on but had to do this twice even a fibre Hub has been sent out to me twice!, BUT I have now been told that it was cancelled by BTOpenreach for no reason & I can't reorder it at the moment!!!
OFCOM state that switching providers should be simple with the gainer-led process (introduced in 2015) ... and that Vodafone should be able to take over the services ... however, Vodafone reactions are 'the computer says no', that I can't get fibre in my home (that EE is currently providing).
Can anyone suggest how I can switch to Vodafone? Or a way to get BTOpenreach to allow Vodafone to see that I am getting fibre from EE?
I shall be raising it with OFCOM, although I believe it's a problem with the poor communication of the 'BT

[craigr98]

OpenReach can be called on 08000232023, not sure of their opening hours. Definitely query why one supplier can offer Fibre but the other can't? I take it Vodafone weren't able to say why?

[Seanio30]

Well on the first two occasions they just said computer says no and didn’t know why but the third time I was told there was no room in the supply box as demand was high. I already had a fibre line to my house so this didn’t make sense and felt like I was being palmed of as they couldn’t be bothered to investigate.

[DaneB]

Hi @Seanio30

I've sent you a private message with details on how to get in touch.

For anyone else with the same issue, try the steps listed here and if you’re still affected, contact customer service.

[Seanio30]

As I already stated that I have spoke to vodaphone on more than one occasion as did not know why this was happening.

[Tash]

@Seanio30 If you're continuing to experience issues, we'll be able to raise this with our dedicated team who can assist you further.

Please follow the steps provided in @DaneB's private message and we'll be able to help.

[BrettSte]

I am also having this issue, what at the steps that I need to take to get this resolved?

[TJ]

@BrettSte I've sent you a private message with details on how to get in touch.

Please contact us outlining the issues that you're having and a member of the team will pick this up for you.