Vodaphone Repairs

[taffrey1971]

I had this same issue. My g4 developed the boot loop issue and they wanted £144 to repair it due to a slight ding in the outer casing. Eventually they agreed to fix it as the damage was not related to the hardware issue and they covered the cost. The troubles is now after two weeks the new replacement phone has developed an intermittent issue with the camera due to lose connection or soldering. After doing a live chat that said the store could replace the phone, then going to the store who said the could not I phoned them up. Not happy with the response I was given which was that they have to have had the phone sent back 3 times before they replace for another model I asked to speak to a manager. This was 1pm Wednesday and I was told they would contact me by 9pm that night, Friday morning after still not hearing anything I called them at 10am and they apologized and said someone would get back to me within a couple of hours. What a surprise it's now 5.30pm and still nothing. At this rate I may well be cancelling all 3 phones on my contract in the new year and going to a supplier that cares. Has anyone else had as many issues as this. 

Update: gone 9pm and still no call. Vodafone should be ashamed of themselves. They may have the number one network but they have the worst policy's and a high lack of consistency in their customer relations. Most of the people I have spoken to have been good and tried to help but trying to escalate issues appears to be off Vodafone's radar.

24th Dec......Still no call

[taffrey1971]

I have now made another complaint using one of the links supplied above. 😞

[Rahim]

@taffrey1971 I've checked our inbox, however couldn't see any emails from yourself via the registered email address within your profile. 

Please follow the instructions from the private message Natasha sent previously, with details on how to get in touch. 

If you don't receive an automated response, we'd recommend trying on a different web browser, or even using a different email address. 

[taffrey1971]

Sorry but I have tried twice, have had enough disussions online, in store and on the phone. If you check my account you should see all the notes. I have been waiting for a call from a manager for over a week now and I get different responses from everyone. Enough is enough, I pay for 3 phones on my account and have been with you a long time. Either someone calls me to sort this or they will all be cancelled and I will not be paying any excess. I will switch to a company that has better customer relations than you appear to have at the moment. All I want is a sensible response to my issue.......is that too much to ask.

[Rahim]

@taffrey1971 We're more than happy to help, however in order for us to investigate your issue and access your account, we require the details from the private message we sent previously. 

As we're still unable to see any emails from yourself, I've sent a new private message to your inbox with an alternative way to get in touch. 

[gt37]

Go direct to LG if its the Bootloop issue, it will be repaired for free, mine is withing 24 mnth warrenty and was repaired by LG. I didn't bother with Vodafone, a person on a previous post said avoid Vodafone repair as they don't understand the Bootloop issue. As long as your phone has no water damage and is in pretty good condition send to LG, thier number is:

Call an LG Support Representative

For Consumer

• Hours : Monday to Saturday excluding public holidays, 9:00am to 6:00pm GMT. Closed 25th, 26th, 27th December and 1st& 2nd January.
• UK 0344 847 5454
• IE 01 686 9454

[taffrey1971]

Thanks @gt37 but the bootloop issue was sorted with a replacement phone however the replacement phone has other issues with it.

[taffrey1971]

Ok. So it's been 2 days since my last message on here from Vodafone. I have followed the instructions requested and was advised that in most cases they would reply in 48 hours. Bearing in mind I used the online complaint form 72 hours ago which also claimed potential 48 hour response to a query and the fact that it's also over 10 days since a manager was supposed to have called me within 2 hours I have still not heard anything even just saying that they are at least looking in to this issue. If I do not hear anything back tomorrow then I will be cancelling all 3 phone contracts as this is not acceptable behavior.

[taffrey1971]

.

[Tash]

@taffrey1971 I can see that the team have received an email from the email address that's registered to your profile.

The team will be in touch as soon as possible to help you further.

[taffrey1971]

Thank you. Still long overdue 😳