Vodaphone Smart Ultra 6 lost Outlook account and now won't synchronise

[Malc33]

Hi, any help would be much appreciated. Like many others, I've had a number of problems following the update to the software (OS?) on my phone a week or so ago. Not sure what the benefits were supposed to be, but I've lost several areas of functionality, and had a lot of problems with Apps.

However, a new issue occurred last night, when without warning my phone simply lost my Outlook account (one of the accounts on my profile).  I still had access to email via an app, but what caused me problems was that the Google Calendar app simply lost my calendar (I use the Outlook account for my personal calendar, not Google).

I've tried various fixes, inlcuding a factory reset, but cannot get Google Calendar to recognise the presence of my Outlook account (not restated as an IMAP email account - tried to do it as an Exchange account, but could not as it needed a certificate).  I cannot see anyway in Google Calendar to add an account, other than via Account in Settings.

Any help or thoughts would be much appreciated, as I use that calendar a lot out on site. Trying to access it via the browser is a pain, and other calendar Apps simply download the Google calendar, which is empty!

Thanks.

Malc

[Jenny]

@Malc33 - I’m sorry to hear what’s happened.

I’ve done some digging for you and found a way to add the Outlook calendar. Please try these steps:

1. From your Outlook Calendar, select the ‘Home’ tab > ‘Publish Online’ > “Publish this Calendar…” 
2. Set the ‘Access level’ to ‘Public’ > then select ‘start publishing’.
3. Copy the link for subscribing to this calendar to your clipboard.
4. Login to your Google Calendar.
5. In the left pane, select the arrow next to ‘Other calendars’ > choose ‘Add by URL’.
6. Paste the URL you copied in step 3 into the URL field > select ‘Add Calendar’.

 This should now be added to your Google account.

[Malc33]

Hi Jenny,

this worked, thank you!  The Outlook calendar is certainly appearing in my Google calendar, just have to see if it updates itself appropriately now.

Can you tell me what the recent update actually was; eg to the Android OS, to your firmware, etc?  As it seems to have caused me and many other users a lot of problems (and some loss of functionality too).

Many thanks again for your help.

Malcolm

[DaneB]

@Malc33

Thanks for letting us know that your issue has been resolved.

However, we're unable to provide any details regarding firmware. 

If you haven't already read our firmware statement.

Thanks for making us aware of the issue, we'll feed this back to our Technical team.

[Malc33]

Actually it seems to have not worked! Whilst it put my Outlook calendar inyo the Google calendar, it is not updating when I add things to the Outlook calendar. Nb I am using Outlook mail in my browser, not the whole Outlook package.

So I am back to square one again.

Malcolm

[DaneB]

@Malc33

I've private messaged you on how to get in touch with us.

Once you've clicked the link, we'll be in touch.

[Malc33]

Hi,

bit confused by this, as the message I got said that my query was account specific, and so could not be dealt with on the forum.  I took that as a cessation of our dialogue, not an invitation to continue.

Sorry for being confused.

Malcolm

[Alex]

@Malc33 We're unable to help you on the eForum due to the issue being account specific, however the private message gives you instructions on how to contact our team directly, where we'll be able to assist. 

I've sent you a new private message with details on how to get in touch.

Let us know if you need any further assistance completing the steps. :smileyhappy: