Warranty of Sonos Play 1 received via home broadband gift

[TrueStoryBro]

I've got my Sono Play 1 as a gift after getting home broadband last year, what I don't know, though, is:

- Who do it get in touch with if it stops working? Voda? Sonos? The marketing company?

- What documentation do I need as a proof of purchase? I've got no receipts at all except my broadband-related stuff and a few e-mails such as "now choose your gift" and "your gift is arriving soon".

Thanks!

[T_Scarface_M]

Hi, @TrueStoryBro

Below is an extract from the terms and conditions of the promotion. 

Vodafone Fibre Unlimited Broadband | Terms and conditions

1. The Promoter and Administrator make no representation or warranty in relation to the gift provided and to the fullest extent permitted by law we shall have no liability to you in relation to any gift, its fitness for purposes, merchantability or otherwise.

So I would assume that the Warranty would be something you would take up with the manufacturer as it states that neither Vodafone or TLC have no liability to the free gift.

The terms and conditions can be found here - https://www.tlcmarketingrewards.co.uk/broadbandgift/terms.php

As far as I can tell is SONOS give a 12 month Warranty.

Hope this helps. 

[Soofla]

I would say that Vodafone quite probably have to offer a warranty - it doesn't matter if the gift was "free" or not, SOGA (or it's replacement) dictates the supplier will be ultimately responsible.

However, if it were me, I'd rather deal with the manufacturer over somebody like Vodafone if the situation arose - you are far more likely to get things sorted.

Unless something has arrived to me DOA, if I've had any problems within warranty periods I've always gone to manufacturer and they have always dealt with it. Only time I haven't is when the retailer offers extra warranty outside of the standard, Richer Sounds for example offer longer warranty than the manufacturer - however they are very good in those situations.