What Do YOU Hear When You Dial 100 on Vodafone Landline?

[woodface7]

What do you hear when you dial 100 on your Vodafone landline?

I ask because the bungling Vodafools have screwed up a simple like-for-like fibre & phoneline migration from BT.

First they managed to only register a phone line takeover request, leaving broadband set to stay at BT.

Then they swore they had CONFIRMED both would move on October 9th.

Of course on Oct 9th, nothing happened. Except the caller display stopped working. (An extra you have to add with VF), Suggesting the phone had migrated. Broadband IS still with BT - all the (BT) router stats show unbroken BT connection for weeks.

So have they managed the impossible? Given us a product they don't even sell - standalone landline? 

All the awful VF 'broadband team' can do is give us another of their empty promises: it will all now move on October 18th. No information of what did or didn't happen on the 9th. Our online VF account still shows only the landline, that billing started Oct 10th, no mention of broadband WHATSOEVER. 

I have tried to find out who our line is actually with now.  When I dial 100, I hear "Welcome To BT". Followed by their contact options, Press 3 for billing etc.  1471 has the familiar posh BT lady. Though when I dial 150 (the traditional BT customer contact number ) I hear 'Sorry, you can't call that number from this line'.

What do you hear trying BT numbers on your VF landline? And do you have any ideas of how I can find out who we are actually wired up to? BT almost rival VF for their incompetence and willingness to guess an answer. Today's gonk said the only tags on the line say "October 9th" not 18th and that our phoneline HAS been taken by Vodafone. 

[Alex]

@woodface7 It does sound a strange one, and I do hope everything is revealed on 18 October. 

If it's not, please contact our team directly using the link in the private message I've sent and we'll try and find some answers for you. 

[woodface7]

I cannot believe nearly sixty people have read this - most, surely with VF lines - and not one could apparently be bothered to dial 100 to see and let me know. 

Including Vodafone staffers. (Maybe they have the sense to stick with proper ISPs). 

Still (apparently) on BT for both services, though my BT account shows my landline as having stopped today, with standalone BT Infinity continuing (at £49!). Router shows we are still logged in to 'btbroadband', q full day after VF's latest phony promised migration date of the 18th.

[John]

@woodface7 Thanks for getting back to us.
If require any further assistance, please see the private message sent by @Alex for further help.

[johnniegif]

woodface7, my Mother's migration of phone and broadband from BT to Vodafone went through on 24th. While there, I dialled 100 & 150 - same responses that you get in your fisrt post. At my home, I'm still with BT at the moment. 100 gives the same response, 150 says "Hello, thanks for calling BT. In a few words, please tell us how we can help you today".

So it does look like your landline has moved to VF.

[woodface7]

Wow. Thank you so much Johnnie. You have helped more than any Vodadrone. 

After three weeks of pleading, false promises and fake reassurances from the 'broadband team' , the order day notifications from BT proved accurate. Vodafone - who don't even OFFER standalone landlines, did apparently managed to acquire ONLY the phone, leaving the broadband at BT. And they don't even know. Unbe-effing-lievable.

I see on the other thread 'Anyone Joining From BT Broadband Been Told Only Their Landline Is Switching?', that now your mum's switch is settled, moderator Gemma has posted offering to help you! But not the saps they have left in migration purgatory! 

I do hope you can find time to pursue a complaint to head office over all the wasted time and worry this shambolic division and it's broken support systems have caused. You put it so well in the other thread. Even if you don't want compensation. it would help educate the execs over what is really happening and save others from this fate.  God knows how elderly and vulnerable customers would cope if they were caught in the clutches of this Kafkaesque company, without relatives to help them.  

Nick Jeffery, (CEO Vodafone UK), Vodafone House, The Connection, Newbury, Berkshire  RG14 2FN

(And should moderator John ever return to read this, pm's from both my threads were EFT195'd and they only replied to one. With no way of knowing which. So far, the only result is an email on the 25th, VF's first since the 6th: "Great news, as of 17/10/2017, your new Vodafone Home Broadband service is now live. So get ready for endless streaming, posting, sharing, gaming and high-quality time wasting".  Time wasting? That's your speciality. We're ready, we're still waiting. Router stats confirm we're still on BT Infinity 55mb. )

[Mark]

@woodface7 I'm sorry your issue hasn't been resolved yet.

So we can take another look into this for you, please contact us via the link provided in the private message we sent previously.