Who can i complain to to refund the connection fee (leaving after 2 days)

[jackvdbuk]

As like many others i assumed providers in 2017 allow users to use thier own networking equipment...unfortunately not it seems.

i am not 2 days in and already dreading this , networking setup and configuration on my Asus RT-N66U was eager to be used but now stuck with something thats no where the scope and configuration of my old router!

i have spoken to live chat and complaints team and the UK guy i spoke to on the phone seems very familiar with this complaint and the amount of people asking for thier username/password...

to move its going to cost me atleast £25 to connect back to plusnet  or £60 to BT and tbh im not happy at all with this as i wouldnt have joined in the first place if i knew it was so locked down!

Who is the best escalation or route to take to waive the £25 connection fee i paid vodafone?

[BandOfBrothers · Accepted solution]

Hi,

The Broadband Team maybe able to help and guide you. 

Got a question?

08080 034 515
(free from all UK landlines and mobiles)
Lines are open between 8am and 11pm, seven days a week

Yes its correct that currently Vodafone will not supply the required settings / password to be able to use ones own router. 

This past thread may / may not help

http://forum.vodafone.co.uk/t5/Pay-monthly-products-services/Workaround-USE-YOUR-OWN-THIRD-PARTY-ROU...

[jackvdbuk]

What are the chances of them refunding the 25 connection fee..?

Its painful to ring vodafone

[BandOfBrothers]

---

@jackvdbuk wrote:
What are the chances of them refunding the 25 connection fee..?

Its painful to ring vodafone

---

Your request would be considered I'm sure. 

It would be wrong of me to say you'll be reimbursed as things like this would be assessed on a case by case scenario.