I am a Managing Director of a specialist 4G mobile broadband supplier in Devon and Somerset and Dorset and just lately Cornwall, and an approved supplier of the Government Better Broadband scheme and Connecting Devon and Somerset Scheme for people with poor landline speeds.
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Our target customers are businesses, home consumers, park home areas, in rural areas (outside of the FTTC network) and park homes.
We have lots of customers that can use 4G with our systems and get signals on a good line of sight for upto 10-15 miles away from a 4G mast. Most of the best infrastructure in the South West is Vodafone and EE. We use unlocked 4G routers and high gain 4G antennas
We have in the past tried many times to get customers on Vodafone, 4G, on monthly contracts either a year or a 30 day rolling contract but alot of problems always arise, because the current situation is not working.
The sales or technical department don’t seem to understand what we do. They just seem to think 4G sim only cards are for phones and tablets. We use a TP Link MR200 which works with a 4G Vodafone SIM card beautifully (sets up the APN settings automatically) which is attached through low loss gain cables to our powerful 4G antennas. It should be just plug and play.
But
- The cards often arrive not activated
- There are no instructions or telephone number given to activate it
- Some customers if they have been activated. have been activated on 3G only, even though they are purchasing a 4G sim
- We have had customers not capped. Even though you can stop the allowance in the router to stop you going over your allowance, most customers don’t know how to do this or have the time to learn, so we are disappointed to find some customer being charged money without knowing they have gone over their allowance, and don’t know that the SIM Card has to be asked to be “capped”
We do about 30-40 installs a month on both EE and Vodafone. We give alot of business to Vodafone and all we get are headaches. Our customers have even been told by the sales team or technical team that our equipment does not work or not fit for purpose.
I don't know why Vodafone even sell 4G data only Sim Cards, when they dont know what they can be used for, not just tablets!
I am a Managing Director of a specialist 4G mobile broadband supplier in Devon and Somerset and Dorset and just lately Cornwall, and an approved supplier of the Government Better Broadband scheme and Connecting Devon and Somerset Scheme for people with poor landline speeds.
.
Our target customers are businesses, home consumers, park home areas, in rural areas (outside of the FTTC network) and park homes.
We have lots of customers that can use 4G with our systems and get signals on a good line of sight for upto 10-15 miles away from a 4G mast. Most of the best infrastructure in the South West is Vodafone and EE. We use unlocked 4G routers and high gain 4G antennas
We have in the past tried many times to get customers on Vodafone, 4G, on monthly contracts either a year or a 30 day rolling contract but alot of problems always arise, because the current situation is not working.
The sales or technical department don’t seem to understand what we do. They just seem to think 4G sim only cards are for phones and tablets. We use a TP Link MR200 which works with a 4G Vodafone SIM card beautifully (sets up the APN settings automatically) which is attached through low loss gain cables to our powerful 4G antennas. It should be just plug and play.
But
- The cards often arrive not activated
- There are no instructions or telephone number given to activate it
- Some customers if they have been activated. have been activated on 3G only, even though they are purchasing a 4G sim
- We have had customers not capped. Even though you can stop the allowance in the router to stop you going over your allowance, most customers don’t know how to do this or have the time to learn, so we are disappointed to find some customer being charged money without knowing they have gone over their allowance, and don’t know that the SIM Card has to be asked to be “capped”
We do about 30-40 installs a month on both EE and Vodafone. We give alot of business to Vodafone and all we get are headaches. Our customers have even been told by the sales team or technical team that our equipment does not work or not fit for purpose.
I don't know why Vodafone even sell 4G data only Sim Cards, when they dont know what they can be used for, not just tablets!
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