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Solution

Why is my sure signal not recognising other numbers?

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threaders
3: Seeker
3: Seeker

‎01-03-2016 10:17 PM - last edited on ‎03-03-2016 08:12 AM by Moderator (Retired)

My V1 gave up the ghost so now have a V3.  It works fine with my number as the owner etc but wife and daughters numbers not recognised as they have no signal.  I have removed them and re-added.  I have rebooted their phones.  I am getting extremely annoyed with the whole thing.

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Nabs
17: Community Champion
17: Community Champion

‎01-03-2016 10:52 PM

Back to factory settings, that should force it to download the settings from the servers again.

This link should be useful for doing the reset https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/42318690/Reset-your-Vodafone-Sure-Si...

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bbutcher
2: Seeker
2: Seeker
In response to Rahim

‎21-06-2016 12:57 PM

Problem solved. It was restarted again on Vodafone's end via Live Chat and it's all working now.

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Rahim
Moderator (Retired)
Moderator (Retired)
In response to bbutcher

‎21-06-2016 01:36 PM - edited ‎21-06-2016 01:36 PM

@bbutcher We're delighted to hear this. 

 

Thanks for letting us know :Smiling:

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