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Wi-Fi calling

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ElMartinez
2: Seeker

Hi guys,

 

I have few questions about Wi-Fi calling which is available on my new iphone 6s.

 

Wi-Fi Calling in UK

 

- As far as I know wi-fi calling to UK numbers is treated as using your normal minutes allowance - which means that unlimited allowance means free wi-fi calling all the time but:

 

How does it work with wi-fi calling from uk to abroad numbers (like norway, germany or poland)

 

Wi-Fi calling from Europe

 

- Am I correct to say that wi-fi calling to uk numbers while being abroad is also treated as normal free-minutes allowances while wi-fi calling to abroad numbers (while being abroad) is charged as calling abroad from uk via mobile network

 

Wi-Fi calling from everywhere else

 

- Does it work as Europe?

 

Finally - when does wi-fi calling activates itself? Is it as soon as you are on wi-fi or when you are on wi-fi and have NO mobile reception?

 

Thanks in advance!!!

 

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jeffkinn
17: Community Champion

The truth is that Wi fi calling is a UK only service. It will not work outside of the UK. If anyone has told you differently they are wrong.

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7 REPLIES 7
Retired-Charles
Moderator (Retired)

@ElMartinez - Wi-Fi Calling is for UK use only and any international calls made will be charged the standard international rates.

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psychopomp1
5: Helper

Hi,

Actually Vodafone wifi calling can be used from abroad to make free calls/texts to UK and also receive calls from UK. For this you need to subscribe to a VPN service which gives you a UK IP address, this fools Vodafone into thinking you're connected to a UK wifi network when clearly you're not.

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ElMartinez
2: Seeker
Hi,

It appears to contradicts with what I was told by vodafone rep - she told me that I can use wi-fi calling abroad to call uk numbers as well as call abroad numbers from uk - both calls will be treated as part of your inclusive minutes.

So what is the truth then?:)
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jeffkinn
17: Community Champion

The truth is that Wi fi calling is a UK only service. It will not work outside of the UK. If anyone has told you differently they are wrong.

Jeffkinn_Sig.png

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Rozak
1: Seeker
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ukvw
1: Seeker

Section 10 and 13 seem to suggest that any wifi calls are to be treated as normal calls even while in roaming:

 

Roaming

  1. If you make any calls to UK mobiles or landlines over Wi-Fi whilst roaming, your calls will be charged in accordance with your usual UK bundle and treated as if you’ve made the call from the UK.
    13. Calls made over Wi-Fi will appear on your bill as your usual monthly UK minute allowance.

    Can anyone from vodafone clarify this please?

thank you

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John
Administrator

@ukvw We don't support Wi-Fi calling abroad. Once you connect to a non UK network, your phone disables Wi-Fi calling.
You can check out a similar discussion within the Community here.
For more information and support on Wi-Fi calling please see here.

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