I'd just like to add here that I did respond to the private message and do as asked - now I am in a loop of scripted email responses from advisors who have no idea what they are talking about.
First I was told WiFi calling does not work abroad - not true, the T's & C's specifically state it works abroad.
I was told WiFi Calling only works on Vodafone networks abroad - not true, this is not how WiFi calling works.
I was told that the advisor 'understood I was disputing the charges for roaming abroad' - not true, I was never disputing any roaming charges.
It's becoming embarassing, you are not listening and your staff do not have enough technical knowledge or access to someone who does, to address my queries.
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