Thanks @Louise_E
I have been trying to activate wifi calling since before the recall was announced by Samsung and do not see how the two things are in any way related. Are you suggesting that Vodafone or Samsung disabled one (software) function of the device pre-release as a result of a battery (hardware) related issue that only came to light AFTER the product was sent to customers? That clearly doesn't add up and sounds like the recall is just being used as an excuse to mask another problem, wouldn't you agree?
I have already contacted Samsung as advised in the recall notice (not that I should have to solve this directly with them as I purchased this device from Vodafone not Samsung, but that's a separate topic being discussed elsewhere on this forum). Hopefully they will arrange a speedy replacement for me although when I first called them last week they told me that Vodafone needed to arrange the replacement for me not them, so we will see if their response has changed having emailed them again this week.
I have recently switched to Vodafone from my previous carrier and purchased this device through Vodafone specifically so that I can make use of the wifi calling feature that it is advertised as having. I therefore urgently need to understand whether I should:
a) cancel this contract and return the phone under the 30 day network guarantee policy (or indeed at any time under the Consumer Protection from Unfair Trading Regulations given that the device I've purchased has been falsely advertised as having a feature it doesn't actually support) or
b) whether I can safely wait for the recall and replacement (whether by Samsung or Vodafone) confident that, once I have the new non-exploding model, wifi calling will DEFINITELY be activated and, since the replacement will potentially not now have come 'direct from Vodafone', that I will still be eligible to use it. I also need to know how long it will be before the function is going to be switched on. I'm not willing to continue paying monthly for a device I can't even use at home to make or receive calls (since I have no reception there - hence the need for wifi calling).
I'm guessing that you won't have answers relating to option (b) so I think I can guess what my next step will have to be. That's a real shame as, barring the fact that I can't currently make or recieve calls at home and that it risks burning my home down if left unattended, it really is an amazing phone. 😕
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