Wifi calling gone after update

[danielshaw007]

Any news on when or why wifi calling has gone and when it will be back. It was previously working on my phone until an ota update a few months ago stopped it. There is no option for it at all only message+

I'm using an S6 Edge and where I live I have no signal at all apar the from wifi so it's crippled me.

I've factory reset phone and still no option for wofo calling. I've text the number to have it enabled again but nothing still.

Please advise.

[BandOfBrothers]

Hi.

I've seen similar posts as in when an update to firmware was accepted this affected Calling Over WiFi feature. 

Was your Samsung supplied directly from Vodafone?

The Vodafone Tech Team are aware of this situation that's affecting some people. 

It maybe helpful if you can screenshot your firmware info found in the phones settings and upload it here. I assume you are still on Marshmallow. 

[danielshaw007]

Hi there.  Yes my Samsung was supplied direct as an upgrade.  I have attached a screenshot of the version info.

Thanks

[BandOfBrothers]

Hi @danielshaw007

I asked if the phone was supplied by Vodafone as even though some attained Calling over wifi even if the samsung phone wasn't supplied directly by Vodafone that was an exception and not the norm. 

I think youll need to perservere with Customer services and hope they send out a carrier update asap to rectify this. 

I cant really compare your software version to mine as my Samsung Galaxy s7 edge was purchased sim free from Samsung so receives untouched updates from Samsung. 

[BandOfBrothers]

A similar thread

https://forum.vodafone.co.uk/t5/Android/S7-Edge-Giving-No-Option-For-WiFi-Calling/m-p/2501229/highli...

[Tash]

@danielshaw007 Are you continuing to experience this issue? If you need any further assistance or updates on this, please speak with our Live Chat team.

[lostboyuk]

Vodafone uk pushed a new update today to firmware for s7's as far as I know the wifi calling has been adressed 02/01/17