Wifi calling has disappeared since last update on Samsung Galaxy S7

[stuarttracey]

This is twice in as many months, I've recieved an automatic update, after which wifi calling has completely gone. The option is no longer on the menu. I live in an area with a bad signal so I've basically had no service when at home for two months. Done a full reset, sent the text to request it again. This is clearly a software issue. The staff in the Vodafone store are useless, they have not got a clue. When are you going to fix this Vodafone or do I have to contact ofcom for breach of contract?

[stuarttracey]

This is a technical problem between Vodafone and the manufacturers (Samsung) which is being ignored and needs to be resolved. Currently Vodafone are selling a service that does not work. The whole point of wifi calling is to get a signal where one does not exist and was the reason I renewed my contract specifically with a phone that supports it. Really bad service from Vodafone. Do they not check these things before releasing software updates? This is the third time this year this has happened. I will not be renewing my contract with Vodafone and they are lucky I am still with them.

[Wildrhino]

Agreed! I have also had to now buy a SureSignal as I have no signal at home - £70 extra for a service I should have for free.

[stuarttracey]

I'd ask them to pay for it given they are not providing the service you are paying for. I got one for free after threatening to leave which I would have been within my rights to do!

[Wildrhino]

Thanks Stuart.

Louise can you arrange for a refund for me please?

[Retired-Viki_R]

Hi @Wildrhino

We cannot arrange this through the forum.

If you wish to discuss options, please speak to us via Live Chat.

Thanks,

Viki