Wifi calling - iphone6s not Vodafone bought

[Jonathanbarnes1]

Hi I wondered if anyone could help PLEASE!! I actually bought my iphone6s from eBay and the phone was locked to Vodafone so I decided to get a sim only contract with Vodafone. I have called and live chatted about activating wifi calling on my account about 6 times now and it has never worked. I have even asked the question is it ok if I have not got the phone through a Vodafone pay monthly plan and they have said no it's ok! After the 24hrs they tell me to soft start phone and then go to these settings and enable, every time it comes up with the error message contact Vodafone to activate!! It is so frustrating as I have no signal whatsoever at work but have wifi. Can anyone help to see what I need to do or whether I can do anything? TIA

[Jonathanbarnes1]

I got the same answer as I usually do! There was a few glitches on your account and now it has been resolved try it in 3 hours time!!!!!!!!!!!!!!

[Retired-Viki_R]

Hi @Jonathanbarnes1

Has this now been resolved?

Viki

[Jonathanbarnes1]

I got told I have been put on that plan as mentioned above I suppose my only option is to call them again to make sure. Should I get a notification?

[jeffkinn]

A notificaiotn to let you know that WiFi calling is active? I doubt it.

You can check for yourself in settings

Settings - Phone - Wi Fi calling - On

[Jonathanbarnes1]

No it has not I feel like giving up! It's so frustrating!

[Retired-Viki_R]

@Jonathanbarnes1

Have you been back in touch with the technical team following failed resolution?

Viki

[Jonathanbarnes1]

No because I know I will get the same answer, I may as well complain and see if something is done then!!!

[Retired-Cara_B]

Hi @Jonathanbarnes1

Please get back in touch to let us know that this still hasn't worked so we can look into alternative options. 

Thanks, Cara

[Jonathanbarnes1]

Cara you need to help me yesterday I was told that it was because I was on the wrong price plan which I had asked about before, so I upgraded so it included the wifi calling and I was told by midnight I could use wifi calling, but guess what it doesn't work what a surprise!!!! I honestly feel like leaving Vodafone as this is useless!!!

[Retired-Sarah_L]

Hi @Jonathanbarnes1, 

I've sent you a private message with details on how our team can get this looked into for you. 

Thanks, 

Sarah