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Hi there Tomlewis86,
Thanks for your post.
Can you confirm that you are able to browse? Your post alludes to connectivity issues but I can't work out exactly what's going on.
Do you see any error messages?
I've asked some of my colleagues for some possible solutions but if you could provide me with any more information I'll be better placed to advise accordingly.
Cheers,
LeeH
Hi Tom,
It should be possible to use your K3770 with Windows 8 and the version of Vodafone Mobile Broadband you have. Both have been tested and are deemed to be fully compatible with Windows 8 (provided you have .NET 3.5 installed)
To give you a bit of background on how things should work:
An installation of Vodafone Mobile Broadband is needed on Windows 8 systems to provide the OS with the drivers for the K3770
To get Vodafone Mobile Broadband installed on Windows 8 you might get prompted to install .NET 3.5 when running the Vodafone Mobile Broadband setup (if it’s not installed on your system - although this is dependent on how Windows was upgraded or the OEM build of Windows 😎
Once Vodafone Mobile Broadband is installed then Windows 8 should detect the K3770 when it’s inserted
You should then be able to use either Vodafone Mobile Broadband in the desktop view or the built in Windows connection manager (accessed via the charms) to connect, browse, send / receive data etc. etc.
The K3770 was one of the key devices that Vodafone used when testing Windows 8 and Vodafone Mobile Broadband and issues of this nature weren’t encountered.
From what you’ve written it’s a little tricky to identify exactly where the problem lies, so it may be a case of trying things and seeing if this changes the results for the moment.
Can I just check that your logged on to the Windows 8 systems with full admin rights, and that you installed Vodafone Mobile Broadband when logged on with full admin rights?
Also, in your forum post you mentioned that you have “fresh installs of Windows 8”. Did the laptops in question come with Windows 8 installed on them or did you upgrade them from a previous version of Windows? If it was the latter which version of Windows did you upgrade from? How did you go about upgrading? Did you choose to save any data from previous Windows installations when upgrading?
If it was the case that the laptops came with Windows 8 installed on them it may be the case that the OEM build and software contained within is having some effect. Knowing the make and model of the laptops in question would be helpful from our perspective. This may still be applicable if you upgraded the laptops to Windows 8 and chose to save data/settings during the Windows 8 installation process.
You’ve mentioned about Norton and it’s low usage mode. Although you’ve tried it both with and without Norton there may have been some effect of Norton (or similar software) if it was running in the background during installation of Vodafone Mobile Broadband. Initially what might be worth trying is a clean boot (selective start up) and then retesting, as this will rule out a background application interfering with network traffic. If this doesn’t yield success then it may be worth uninstalling Vodafone Mobile Broadband and then reinstalling whilst the Windows 8 system is clean booted/running a selective start up. This will rule out other applications affecting the Vodafone Mobile Broadband installation.
To clean boot:
Right click a tile (when in the modern UI/Metro view)
Click on “All Apps” in the bottom right hand corner
Click on Run
Type msconfig in the run prompt and press return
In the System Configuration Utility ensure the General tab is selected
Click on Selective Startup and make sure that "Load System Services" is the only item checked (You will be unable to unselect "Use Original BOOT.INI." This is OK).
Click the Services tab.
Select Hide all Microsoft Services. **Do not skip this step!**. You must hide the Microsoft Services before you go on to step 7.
Clear all the services that are still displayed on the Services tab by selecting “Disable All”.
Click Apply, then click OK.
Click Restart.
The low usage side of things sounds like the metered connection function within Windows 8. Windows 8 tends to set mobile connections as metered connections (or at least give you the option to specify this) so that data allowances or bundles don’t get used up by things like background applications or even Windows itself updating, without the knowledge of the user.
You can set the connection as a non-metered connection by:
Accessing the charms
Clicking on settings
Clicking the network icon
Right clicking the Vodafone UK connection
Clicking on “set as non-metered connection”
It may be worth seeing if any success can be gained by setting the connection as a non-metered connection.
If you find that the clean boot and / or the metered connection settings don’t make any difference then it may be worth scrutinising the network side of things.
I know this may sound like a slightly odd question, but did you have a SIM inserted in the K3770 when installing? The reason that I ask is that Windows 8 installs the SIM as a software device within the device manager. Windows 8 can then read the IMSI from the SIM and cross reference the IMSI against a database of APNs (this database is part of the Windows 8 OS) so that, to an extent, Windows 8 can configure your system to connect to the correct APN. If a SIM wasn’t inserted it may be the case that Windows didn’t know which APN to configure your connection to use, as it couldn’t read an IMSI. It might be worth checking your APN settings as a matter of course. The APN settings you should be using are dictated by the type of account that you have.
internet (if you are a contract/pay monthly customer)
smart (if you're a pay as you go customer on a £5 for 250MB lasting up to 30days plan)
pp.internet (if you're a pay as you go customer on a £15 for 1GB, lasting up to 90 days plan)
ppbundle.internet (if you're a pay as you go customer on a £15 for 2GB lasting up to 30 days plan)
In all cases the username and password are both: web
To check your APN settings on Windows 8:
With the K3770 inserted:
Access the charms
Click settings
Click the network icon
Right click on the Vodafone UK connection
Click on “View connection properties” – this will make Windows 8 switch to desktop mode displaying the Vodafone UK connection properties
Click the profile tab
Select custom in the “Access Point” drop down list
In the Access Point Name (APN) field enter the APN that relates to the type of account that you have (detailed above)
In the username field enter: web
In the password enter: web
If you find that this doesn’t make a difference then what we’re probably looking at is something related to either the network configuration of the Windows 8 system itself or maybe even an issue relating to the Vodafone network itself.
The latter can generally be ruled out if other mobile devices are successfully using Vodafone data services in the same location. If you can provide us with the mobile number associated with the SIM that you’ve used for testing then we may be able to identify network related errors from the tools we have at our disposal.
To do this, simoply follow the instructions on the PM that I have sent to you and one of the team can get this information passed over to our support teams for you.
You can find your PM inbox here.
If a point of failure hasn’t been established from what you’ve been through so far we’re going to have to request further information to assist you. You might want to communicate this to us privately as some of it you might not want to put on the forum. What would be really handy from our point of view would be:
The results of msconfig/all (run from your command prompt)
The mobile number that you’ve been using for your testing and a ballpark idea of when the errors/non-functional connections have been occurring
If you could also answer the following questions it would be great:
Do you ever use the Windows 8 system with a non-Vodafone network connection? If so what type of connection is this?
Do any other data services work (accessing the Windows store or POP/SMTP based mail from a mail client for example)?
Can you browse to an IP address such as 74.125.132.106 (www.google.com) in your web browser?
Do you have any "?" or "!" in your device manager? If so against which components?
What kind of signal strength do you have?
Does connecting via the Vodafone Mobile Broadband software in Desktop mode make any difference?
What’s the light status of the K3770? Does this change when you try to connect?
James
Hi Stretch,
Welcome to the forum! 
I just want to check, is the dongle new or has this been used previously?
If you can follow the steps listed above by James and post your results here, we’ll be able to look into this further for you.
Thanks,
Jenny
Oh my god! Emoticon deafualt nightmare!!!!
In the reg key bit:
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Colon = :
