Worst broadband EVER!!! Will have to leave

[Khawars]

Never have I ever had such poor internet. Speed is great when it works. But on average. It drops a minimum of 5 times. And thats just in the evenings. Home today, and its happened 30 plus times!!! Never had outages with be broadband, bulldog, plusnet and virgin. Only planned outages. Having multiple drops a day. I cant explain how much stress this is.

And once again. Impossible to call. And live chat is down.... Like 99% of the time.

Will be cancelling as soon as possible. But even that will be a long drawnout process.

STAY AWAY FROM VODAFONE BROADBAND. DO NOT MAKE THE SAME MISTAKE AS ME.

[BandOfBrothers]

Hi @Khawars

It's a shame it's got to this level with you wanting to leave.  

I assume you've tried generic troubleshooting like changing wireless Channels & splitting the frequencies ?

Are you tethered or using Wifi ? 

I'm wondering if the router itself is at fault. 

What's general signal like. 

[fadgadget]

they really pushed it when I was upgrading my mobile

so glad I resisted   i knew It would be crap

[Rahim]

@Khawars Please get in touch with our Broadband team directly on 08080 034 515 or via Live Chat for help with this. 

[Khawars]

Juat got home. And once again. It has disconnected. While trying to watch netflix.

[PedroC1999]

There are lots of factors that can affect broadband reliability, many of which are beyond Vodafone's control. Please try and engage with Livechat/Vodafone's helpline. 

[Retired-LouiseE]

Hi @Khawars

I understand your frustration, to have this problem looked into please speak with Live Chat or call our technical team on 8080 034 515.

Louise

[Khawars]

UPDATE:

On the 30th October. Managed to get through. And cancel vodafone broadband. They said they would cancel the following day. Then I received a letter from Vodafone. Saying that they will be cancelling on the 22nd November . They disconnected my intermittent broad off, on the 3rd November. They have taken 2 months payment. Yet I never received any one day. Of decent internet. So far they have said, on the letters. That I will be paying no cancellation fees. But will have to wait and see. Will be asking for a deadlock letter. As it is pathetic that they have taken 2 months pay. For nothing.

Have since joined Plusnet. Was activated early on 14th November. And I have yet to have the internet drop. So so far, very happy with them.

STAY AWAY FROM VODAFONE. NO WONDER THEY WERE FINED ALOMOST £5 MILLION FOR BAD CUSTOMER SERVICE.

[Rahim]

@Khawars Sorry to hear about your experience. 

If you still need help, please see the private message I've sent you with details on how to get in touch. 

[Khawars]

UPDATE:

On the 30th October. Managed to get through. And cancel vodafone broadband. They said they would cancel the following day. Then I received a letter from Vodafone. Saying that they will be cancelling on the 22nd November . They disconnected my intermittent broad off, on the 3rd November. They have taken 2 months payment. Yet I never received any one day. Of decent internet. So far they have said, on the letters. That I will be paying no cancellation fees. But will have to wait and see. Will be asking for a deadlock letter. As it is pathetic that they have taken 2 months pay. For nothing.

Have since joined Plusnet. Was activated early on 14th November. And I have yet to have the internet drop. So so far, very happy with them.

STAY AWAY FROM VODAFONE. NO WONDER THEY WERE FINED ALOMOST £5 MILLION FOR BAD CUSTOMER SERVICE.