Yet another issue with Vodafone Customer Care!! Contract Cancellation?

[katy_kitsch]

Well, here I go yet again, fuming with Vodafone!!! 

I have never come across worse service. And I've worked in an industry where I was dealing with different customer service departments every day!

Two+ weeks ago my Sure Signal just stopped working. On investigation I realised it was completely dead. No power or response when resetting t, etc. It's plugged into an anit-surge bar so I have no idea what's happened. I contacted Vodafone by chat. The adviser agreed the Sure Signal was broken and asked me to take it to my local store which is over 25miles away. I asked the advisor if the store was open on a Sunday and the reassured me it was. On the Sunday I drove all the way to the store with the Sure Signal only to find the shop is always shut on a Sunday. A complete waste of my time, money and a 50mile trip!!

I was away on holiday after that so only contacted them again this week. The advisor this time was slow to respond, didn't seem to give a damn and then said I had to speak to them on the phone to check the Sure Signal was broken (yes, I think we already established earlier that it's not working at all). I pointed out (politely) that I was unable to speak on the phone as I have no reception on my mobile and.. They ended the chat!!!!!!

Disgusted yet again with the service and attitude of Vodafone. I've considered leaving so many times but have been tied by the fact I needed Sure Signal. Other networks do similar now so I think it might be time to leave. Can anyone advise me on  how hard/easy it would be to cancel mid contract (mine and husbands number are on the same account) given the poor service? 

[davyo]

+1

[Markhorner1966]

Disgusted.....April 2016 my partner received a tablet through the post from vodaphone, when she rang and asked why they simply said it's free because your a valued customer ( we have two phones with them for business) against her better judgement she kept it! 

She rang today to ask when our phone contract finishes, only to be told we have a third contract running for the tablet at £8 something per month that we simply didn't agree to, now I know you would think we would notice this on a statement but we simply didn't.

we are tied in until April next year and they refuse to do anything to help, when I told them to check the phone conversations to prove we didn't agree to this they said they didn't keep records for that long. Anyone have any ideas? Cheers

[Jenny]

@Markhorner1966 – I’m sorry to hear what’s happened.

I’ve sent you a private message with instructions on how to get in touch, so we can look into this further.