Your customer service gets worse each year!

[anrgy_man]

Here's my experience for anyone thinking of joining Vodafone.....If it wasn't for the price and network performance, I'd be off in a shot!

Current contract finished. Requested via live chat to cancel and move to Pay as You Go on 2nd Jan. Yes. No problem. 48-72 hours. 72 hours past. Nothing happened. Spoke to live chat again and you could clearly tell a) he didn't know what he was talking about and b) fed me a load of lies. Below is a small extract of what he said to me. I still have no idea what it means:

When you made any request first status com in open that mean your request in process but to any reason request get in pending then the concerned team will check the reason and get it processed as our disconnection team transfer the number to pay & go so can be check by them.

But anyway, he fobbed me off with £10 and said to make contact again the next day to get resolved.

Spoke to someone on the phone yesterday and she said it will be done by midnight yesterday.

Guess what? Nothing happened. Rang again today and she now tells me it will be before midnight tonight.

For some reason, I don't seem to believe this. I just cannot, for the life of me understand why the customer care is so so so poor from Voda. Have a look at my post from 12 months ago - a very similar situation!

[Gemma]

@anrgy_man - I’m sorry to hear the frustration you're facing, with transferring your number over to Pay as you go.

We don’t want you to leave us. So that we can look at what’s happening and help further, please send us your details by following the instructions in this private message.

[anrgy_man]

Hi. It's too late and it' game over.

I have got my PAC code and I'm off.

A second contract has also been cancelled and I'll be taking my 3rd one with me too once at the end of the term.

After speaking to your complaints team, this is the series of events:

• 1st Live chat advisor put the request through incorrectly.
• 2nd live chat advisor did not spot this and made things up.
• 3rd advisor did not submit the request correctly AND gave me incorrect timescales.
• 4th advisor did not give me the correct timescales.
• Email i received with termination date contained the wrong date.
• 5th advisor (complaints) tells me i need to wair another 24 hours

It's just poor and not acceptable. I will take my custom elsewhere.

Thanks

[Gemma]

@anrgy_man - I wish we could have helped to put things right for you!

If you’d like us to feedback the experience you’ve had, please send your details over to us, by following the steps in the private message I've sent.

[anrgy_man]

So do I but unfortunately for you, even your complaints team couldn't resolve the matter to my satisfaction.

[John]

@anrgy_man I'm really disappointed to hear that.
As @Gemma's suggested, please pop us an email using the instructions sent to your private message inbox. We'll then be able to pass on the experience you've received internally.
If there's ever anything else we can help you with in the future, please don't hesitate to get in touch.