Your service is awful

[sezzababe]

@Addy98765 I have been with Vodafone for over 12 years and I can honestly say this is the worst service I have ever receive. A week last Saturday my sons iPhone 6+and when he woke up on Saturday morning and picked is phone up from the bedside cabinet he noticed that the phone was just starting to bend I rang Vodafone customer services and since then I have had nothing but a constant battle with customer devices. Under the sale of goods act I am entitled to a full refund or a free repair but they were insistent that I sent it for repair I did this and my son was given a (removed according to House Rules) courtesy phone and today the repair was back and we went to pick it up to find that the repair had not been done at all so now we have a bent iPhone 6+ which now needs sending off again. I have blatantly been lied to by both employees and managers of Vodafone leaving me no alternative but to get the trading standard office involved like I say very upsetting to say I am supposed to be a loyal customer if Vodafone to be treat like this

[Retired-Ian_]

Hi @james312 

All networks offer SIM Only plans, which gives you the freedom to buy a phone.

This isn't an option for everyone though.

Hi @sezzababe 

If we're not able to fix it, then you'll need to approach the manufacturer directly.

Thanks,

Ian

[sezzababe]

But there is no physical damage to the phone and the repair repair centre haven't said that there is physical damage. The phone is not marked in any way works perfectly but is just beginning to bend slightly. Everyone that has seen it in the vodafone store in wakefield has said you can see that it hasn't been physically damaged and that there is a fault in the phone. It's just vodafone not wanting to own up to their responsibility. You are happy enough to sell us a phone with the contract but just not happy to adhere to the contract then maybe you should stop selling the phones with the contract and just stick to selling the network.